At a Glance
- Tasks: Elevate customer experiences and manage bookings in a vibrant events venue.
- Company: Join a multi-award-winning team at Rapport Guest Services.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Flexible hours, opportunities for growth, and a commitment to inclusion.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Excellent customer service skills and a knack for multitasking.
The predicted salary is between 22000 - 26000 £ per year.
We have an exciting opportunity for a Hospitality Club Host to join our growing team at Liverpool Street. Our client's location is a modern meeting room and events venue designed by the famous architecture firm Gensler. There is also an amazing coffee bar that services the spacious lounge and two large workshops for clients to use for their bigger groups meetings and events. We are offering cycling facilities on site for anyone that wishes to cycle to work.
Take ownership of your role, exchange ideas and build excellent relationships with our clients.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM) with flexibility for later events to meet business needs.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Respond to enquiries and ensure the booking process is concise and well managed with a real focus to elevate the customer experience.
- Arrange catering to be delivered to the meeting room and event spaces on time, keeping a detailed log of all booking enquiries and feedback to create a weekly report.
- Help customers with connecting to the AV and be on hand if there are any issues.
- Welcome guests into the Club and give tours as needed.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Possess excellent customer service skills and attention to detail.
- Be punctual and adhere to health and safety standards.
- Be capable of multitasking and handling last-minute requests creatively and efficiently.
- Be comfortable handling food and using cleaning supplies (PPE provided on-site).
About us
Rapport Guest Services is a multi-award-winning company, delivering front-and-back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Guest Services Host employer: Chartwells Independent
At Rapport Guest Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. Located in the heart of Liverpool Street, our modern venue provides a dynamic environment where you can thrive both personally and professionally, with access to extensive learning opportunities, wellness programmes, and community support initiatives. Join us to be part of a team that celebrates excellence and fosters strong relationships with clients while enjoying fantastic benefits like travel discounts and a contributory pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
