At a Glance
- Tasks: Create exceptional experiences for guests and manage meeting spaces with flair.
- Company: Join Rapport, a company that values every interaction and fosters a vibrant workplace.
- Benefits: Enjoy travel discounts, daily meals, wellness support, and a contributory pension scheme.
- Other info: Flexible role with opportunities for growth and recognition through WOW Awards.
- Why this job: Be at the heart of the action, making every guest's visit memorable and impactful.
- Qualifications: Experience in customer service and a passion for creating unforgettable guest experiences.
The predicted salary is between 28750 - 30000 £ per year.
Monday – Friday | 45 hours per week | Core hours: 08:30 – 17:30
At Rapport, we believe every interaction matters. We're looking for a Guest Service Ambassador who is passionate about creating exceptional workplace experiences and thrives in a hands‑on, people‑focused environment. This is a varied role where no two days are the same. You'll be at the heart of the workplace, ensuring our client‑facing spaces are welcoming, meeting rooms are perfectly prepared, and every guest receives a seamless experience from arrival to departure. You'll also play an important role in supporting the wider workplace operation, helping to create an environment where both clients and colleagues can thrive.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, life assurance, cash rewards, plus complimentary daily breakfast and lunch, alongside snacks and barista‑made beverages.
- Secure Your Future: Build for tomorrow with our contributory pension scheme.
- Health & Wellbeing: Access a range of wellbeing support including an Employee Assistance Programme, digital GP services and wellness initiatives.
- Grow Your Career: Take advantage of excellent learning and development opportunities to help you achieve your career goals.
- Celebrate Success: Be recognised through our WOW Awards, celebrating colleagues who go above and beyond.
- Give Back: Receive one paid volunteering day each year to support a charity or cause that's important to you.
What you'll be doing
- Delivering a warm, professional welcome to clients and visitors.
- Managing meeting rooms, ensuring they are set up to the highest standard, including catering and hospitality.
- Supporting guests throughout their visit, anticipating needs and resolving requests with confidence.
- Maintaining exceptional presentation across client‑facing areas, meeting rooms and hospitality spaces.
- Delivering food and beverage service for meetings and events.
- Building strong relationships with clients, colleagues and Executive Assistants to ensure the smooth running of the office.
- Supporting workplace and facilities activities, including onboarding, inductions and day‑to‑day operational support.
- Assisting with evening events when required.
- Looking for opportunities to improve processes, introduce new ideas and enhance the overall workplace experience.
- Working flexibly across reception and hospitality, supporting the wider team wherever needed.
The ideal candidate will
- Live our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous experience delivering exceptional customer service, ideally within a luxury hotel, premium airline or corporate environment.
- Be passionate about creating memorable guest experiences and exceeding expectations.
- Have excellent interpersonal skills with a warm, confident and engaging personality.
- Be an effective communicator with a high standard of written and spoken English.
- Be confident using Microsoft Office, including Word and Excel.
- Demonstrate professionalism, discretion and excellent attention to detail.
- Be proactive, adaptable and able to prioritise in a fast‑paced environment.
- Enjoy working collaboratively while also taking ownership and using initiative.
Guest Services Ambassador NEW Rapport Posted today £36,000 per year London Operations employer: Chartwells Independent
At Rapport, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. Located in the heart of London, our Guest Services Ambassador role offers not only competitive benefits such as exclusive discounts, wellness support, and career development opportunities but also a chance to make a meaningful impact on the workplace experience for clients and colleagues alike. Join us to be part of a dynamic team that celebrates success and encourages personal growth while delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Ambassador NEW Rapport Posted today £36,000 per year London Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Ambassador NEW Rapport Posted today £36,000 per year London Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
