At a Glance
- Tasks: Welcome guests, manage meeting setups, and ensure a smooth experience for all visitors.
- Company: Join a multi-award-winning guest services team with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a company committed to inclusion and personal growth.
- Why this job: Make a real impact by creating memorable experiences in a dynamic environment.
- Qualifications: Friendly, detail-oriented, and passionate about teamwork and customer service.
The predicted salary is between 34076 - 34076 £ per year.
We are on the lookout for a warm, professional, and people-focused Guest Services Ambassador to join our team of 3 Rapport Ambassadors based near Fenchurch Street. In this dynamic and hybrid role, you will take ownership across three core areas — reception, hospitality, facilities, and post room — ensuring they run smoothly and with the highest standard of service.
You will be the welcoming face of a leading rail safety organisation, but this is far more than a typical front desk position. From greeting guests and coordinating meeting room setups to managing post and deliveries, you will be hands-on in creating a seamless experience for staff, visitors, and clients alike. Each day is different, and you’ll be encouraged to bring energy, initiative, and pride to every part of your role — helping to set the tone for a truly five-star workplace.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM)
Main responsibilities:
- Provide a warm, personal welcome to all visitors and ensure a smooth, professional arrival experience
- Escort guests to their destinations and offer assistance with a friendly, proactive approach
- Deliver outstanding meeting room, hospitality, and facilities support, including refreshments and room set-ups
- Communicate with internal teams to meet visitor and meeting needs efficiently
- Maintain a pristine and organised service areas at all times
- Manage email and telephone communications professionally and promptly
- Report maintenance issues and keep the environment in top condition
- Support post room tasks, stationery supplies, and basic facilities duties
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be naturally friendly, approachable, and enjoy working with people
- Take pride in their personal presentation and professional conduct
- Stay calm and adaptable when managing a variety of tasks
- Show strong attention to detail and a proactive mindset
- Be someone who thrives on teamwork and clear communication
- Genuinely care about creating memorable experiences for others
- Always look for ways to improve and go the extra mile
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Services Ambassador NEW Rapport Posted today £34,076 per year London employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Ambassador NEW Rapport Posted today £34,076 per year London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Services Ambassador NEW Rapport Posted today £34,076 per year London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
