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- Tasks: Deliver exceptional customer service and assist guests in a vibrant London workspace.
- Company: Join Rapport, a multi-award-winning company known for its people-first culture and exceptional service.
- Benefits: Enjoy travel discounts, wellness programs, a contributory pension, and free snacks!
- Why this job: Be part of a dynamic team with endless learning opportunities and a chance to make a difference.
- Qualifications: Must have at least one year of customer-facing experience and strong IT skills.
- Other info: Flexible working hours and a supportive environment for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dynamic Guest Services Ambassador to become a key member of our 31-person Rapport team, located in the heart of the City of London. You will be based in a stunning, state-of-the-art workspace boasting incredible views and a funky, innovative design. This role offers significant direct client engagement and comprehensive training from both Rapport and our prestigious client – the world's leading customer relationship management company. Plus, enjoy our free snack station to keep you energised!
Type of contract: Full-time, 12-months FTC
Hours: 40 per week (Monday-Friday; with shift rota basis between 7:30 AM and 7 PM, with flexibility for overtime as per business needs).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional customer service across two offices and four floors as needed.
- Greet and assist VIPs, guests, and employees to ensure a seamless experience.
- Cover reception and other guest services areas, adapting to daily operational needs.
- Manage guest pre-registration, check-ins, and check-outs efficiently.
- Support and coordinate event setup, liaising with hosts and co-hosts.
- Act as the main point of contact for internal teams and external visitors.
- Maintain a professional, welcoming presence across all guest-facing areas.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have at least one year of customer-facing experience in a fast-paced environment.
- Bring strong IT literacy and confidence using digital tools.
- Show a friendly, approachable, and people-focused attitude.
- Demonstrate a genuine passion for delivering excellent customer service.
- Remain calm under pressure and approach challenges with a positive mindset.
- Thrive in a flexible environment, working confidently across different spaces and teams.
- Communicate clearly and professionally, both in person and over the phone.
- Embrace feedback and view it as an opportunity for growth and development.
- Handle confidential matters with discretion and show professionalism at all times.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Services Ambassador employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. Understanding their core principles like 'Create Rapport' and 'Be Brilliant' will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Prepare to showcase your customer service experience. Think of specific examples where you've excelled in a fast-paced environment, as this role requires a friendly and approachable attitude while managing multiple tasks.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with VIPs and guests, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Research the company’s recent achievements and initiatives. Being knowledgeable about Rapport's awards and community involvement can give you an edge in discussions, showing your genuine interest in the company and its mission.
We think you need these skills to ace Guest Services Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Guest Services Ambassador position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer-facing experience, IT literacy, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific Rapport values that resonate with you and provide examples of how you've demonstrated these in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a guest services role.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Customer Service Skills
As a Guest Services Ambassador, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your friendly and approachable attitude.
✨Demonstrate Adaptability
This role requires flexibility in a fast-paced environment. Be ready to discuss how you've successfully adapted to changing situations or handled multiple tasks simultaneously in previous jobs.
✨Emphasise Teamwork and Communication
Since you'll be working closely with both internal teams and external visitors, it's important to highlight your communication skills. Share instances where you collaborated effectively with others to achieve a common goal.
✨Express Your Passion for the Role
Show genuine enthusiasm for the position and the company. Research Rapport's values and be prepared to explain how they resonate with you, particularly their commitment to inclusion and wellbeing.
