Guest Services & Events Manager
Glasgow | £40,000 | Monday–Friday, 40 hours | Permanent, Full-time
Create memorable experiences. Lead a brilliant team. Make an impact.
Rapport is looking for a Guest Services & Events Manager to lead a fantastic front-of-house and events operation within a prestigious corporate environment in Glasgow.
Managing a team of four, you’ll oversee the day-to-day guest experience while taking the lead on events from planning through to delivery. You’ll work closely with reception, catering, facilities and key stakeholders to make sure everything runs seamlessly — and always look for opportunities to go that extra mile.
Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Lead, support and develop a team of four.
- Oversee the guest services and front-of-house operation.
- Plan and deliver events from brief through to completion.
- Build strong relationships with clients, colleagues and stakeholders.
- Take ownership of challenges and find practical solutions.
- Maintain high service standards, even when priorities change.
- Look for ways to enhance the guest experience and create memorable wow moments.
- Be a hands-on leader who isn’t afraid to get involved and support the team.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- You’ll have previous experience in guest services, front of house, hospitality or events, ideally within a busy corporate environment.
- Has proven experience managing and developing a team.
- Is confident coordinating and delivering events.
- Understands what outstanding guest service looks and feels like.
- Is naturally hands-on and isn't afraid to get involved in the detail.
- Builds strong, positive relationships with clients, colleagues and stakeholders.
- Can stay calm, organised and solutions-focused when priorities change.
- Has excellent communication and organisational skills.
- Takes ownership and sees things through to resolution.
- Is passionate about creating experiences that go beyond expectations.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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