At a Glance
- Tasks: Welcome guests with warmth and professionalism, ensuring a seamless experience.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programmes, and a contributory pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of exceptional guest experiences and make a real impact.
- Qualifications: Experience in high-end customer service and a passion for people.
The predicted salary is between 34000 - 34000 £ per year.
We are excited to be recruiting a Guest Services Ambassador for an exciting new Rapport client based in Central London. This is a fantastic opportunity to join a brand-new operation and be part of creating an exceptional guest experience from the very beginning. As one of the faces of the business, you’ll provide a warm, professional and personalised welcome to every guest, ensuring their experience is seamless from the moment they arrive. You’ll work as part of a brilliant team, building strong relationships with colleagues, clients and guests while always looking for those little opportunities to go above and beyond.
Type of contract: Full‑time, Permanent
Hours: 40 hours per week (Monday–Friday, shift rota between 7am and 7pm)
Salary: £34,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.
- Thrive Personally & Professionally: Unlock learning and development opportunities to support your career.
- Celebrate Excellence: Shine a spotlight on outstanding colleagues through our WOW Awards.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
What you’ll be doing:
- Provide a warm, professional and personalised welcome to all guests and visitors.
- Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.
- Build genuine relationships with guests, colleagues and key stakeholders.
- Take ownership of the guest journey and look for opportunities to make every experience memorable.
- Support the smooth day-to-day running of the reception and front‑of‑house areas.
- Ensure reception and guest‑facing spaces are always presented to an exceptional standard.
- Work closely with your colleagues to share information and provide a seamless service.
- Respond confidently to changing priorities and guest requests throughout the day.
- Look for new and creative ways to continually improve the guest experience.
- Support wider team activities, meetings and events when required.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally have experience within a corporate reception, luxury hotel, premium airline or another high‑end customer service environment.
- Have a genuine passion for people and delivering exceptional service.
- Be warm, engaging and confident, with the ability to build rapport naturally.
- Be proactive and enjoy taking ownership rather than waiting to be asked.
- Have excellent communication and interpersonal skills.
- Be organised with great attention to detail.
- Be comfortable working in a busy environment where priorities can change throughout the day.
- Bring personality, energy and a positive can‑do attitude to the team.
- Enjoy finding those small personal touches that can turn great service into a memorable experience.
- Be committed to learning, developing and growing your career.
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs. Find out more about Rapport and our values on our website.
Guest Service Ambassador employer: Chartwells Independent
Compass Group UK&I is an exceptional employer located in Winchester, offering a vibrant work culture that prioritises individuality and personal development. As a part-time Cafe Supervisor, you'll enjoy competitive pay, flexible hours, and the chance to advance your career within a leading hospitality organisation that values great customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Ambassador
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Service Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
