Location: Nettle at The Conduit
Reporting to: Restaurant Manager
Working Closely With: General Manager, Head Chef & Event Sales Manager
Contract Employment Type: Full-time 40hrs
£40,000 - £42,000 + Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for
As Guest Relations Manager, you are the face of Nettle, leading the welcome, setting the tone, and ensuring every guest feels seen, valued, and expertly cared for. This is a guest-facing role requiring natural charm, exceptional communication, and strong organisational skills. You'll manage bookings, respond to guests, coordinate floor plans, and work closely with the FOH and management teams to ensure a seamless, elevated guest experience.
Guest Relations Manager - The Role
Key Responsibilities
- Serve as the first point of contact for all guests, offering a warm, polished, and professional welcome
- Manage and optimise the reservation system, balancing high volume with à la carte dining.
- Liaise with the kitchen and floor teams to ensure smooth table turns and timely service
- Personally oversee the arrival and care of VIPs, including stakeholders, artists, and high profile guests, with discretion and grace
- Keep guest notes updated to help build meaningful relationships and lasting impressions
- Support the training and development of junior FOH team members, setting the standard for tone, etiquette, and professionalism
- Maintain an immaculate FOH presentation and ensure all guest-facing areas are welcoming and efficient
- Contribute to service planning, events, and special initiatives alongside the senior team
- Ensure all guest interactions reflect the restaurant's commitment to inclusivity, sustainability, and cultural awareness
What You'll Bring
- Proven experience as a Maître d', senior host, or FOH lead in a high-end or high-volume restaurant
- Impeccable guest-facing confidence and natural charisma
- Fluent understanding of service flow around theatre or timed dining experiences
- Strong operational knowledge of reservation and booking systems (e.g. SevenRooms)
- A collaborative spirit, willing to lead, support, and work closely with the team
- Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus
- A meticulous eye for detail and a commitment to excellence at every level
Personality & Values:
- Charismatic & Approachable: You create a warm and welcoming environment, making guests feel immediately at ease through confident and natural hospitality
- Service-Driven: You take genuine pride in delivering outstanding service, consistently seeking to exceed guest expectations at every opportunity.
- Collaborative by Nature: You work well within a team, supporting your colleagues proactively and contributing to a strong, respectful service culture.
- Calm Under Pressure: You thrive in fast-paced environments, especially during theatre service, and remain composed, focused, and solutions oriented
- Organised & Detail Oriented: You maintain control over bookings, floor plans, and guest flow with precision, ensuring a seamless and efficient operation.
- Curious & Motivated: You bring energy, enthusiasm, and a desire to continually learn and develop, both personally and professionally
- Respectful & Inclusive: You treat all guests and team members with kindness, professionalism, and sensitivity
What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Together, we create unforgettable experiences and shape the future of hospitality.
We are proudly an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Guest Relations Manager Nettle - The Conduit employer: Chartwells Independent
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