At a Glance
- Tasks: Lead a team to create exceptional guest experiences in a vibrant corporate environment.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy exclusive discounts, wellness programs, and ongoing career development.
- Other info: Be part of a diverse team committed to inclusion and wellbeing.
- Why this job: Make a real impact by inspiring teams and creating memorable moments for guests.
- Qualifications: Experience in hospitality or service-led environments and strong leadership skills.
The predicted salary is between 38000 - 40000 £ per year.
Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)
Create moments that matter. Lead with energy. Inspire exceptional experiences. We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected. You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.
The Opportunity
You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered. Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.
Key responsibilities include:
- Leading from the front to create a consistently warm, engaging and elevated experience
- Inspiring and developing a high-performing team through coaching and visible leadership
- Building meaningful relationships across the business and becoming a trusted presence
- Identifying opportunities to evolve service delivery and enhance the overall experience
- Creating an environment where people feel welcomed, valued and connected
- Embedding a culture of accountability, pride and continuous improvement
About You
You’ll be someone who naturally brings people together and sets standards through action rather than instruction. You’ll likely have:
- Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
- A passion for creating memorable experiences and meaningful human connection
- A collaborative leadership style with strong emotional intelligence
- Confidence operating in visible, fast-paced environments
- Strong attention to detail and an instinct for anticipating needs
- The ability to inspire others and bring positive energy to every day
If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.
What We Offer
- Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
- Future Security: A contributory pension scheme to help you plan ahead.
- Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
- Career Growth: Ongoing learning and development to help you thrive.
- Recognition: Celebrate excellence through our WOW Awards.
- Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Guest Experience & Welcome Lead employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of Central London where your leadership can truly shine. With a strong focus on employee wellbeing, career growth, and recognition through initiatives like the WOW Awards, you will be part of a team that values connection and excellence. Enjoy unique benefits such as exclusive discounts, wellness programmes, and the opportunity to give back through paid volunteer days, all while shaping memorable experiences for guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Welcome Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience & Welcome Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
