At a Glance
- Tasks: Deliver exceptional customer service and support clients with a friendly, engaging approach.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Join a dynamic team and contribute to a positive workplace culture.
- Why this job: Be the welcoming face of our business and make a real impact on guest experiences.
- Qualifications: Confident communicator with strong organisational skills and a passion for customer service.
The predicted salary is between 34165 - 34165 £ per year.
Are you passionate about delivering exceptional customer service? Join us as our Guest Experience Host with our team of three and be the welcoming face of our business for clients, partners, and employees.
Type of contract: Full-time, Permanent
Hours: 42.5 per week (Monday - Friday, shift rota basis between 7:30 AM – 6 PM)
Salary: £34,165 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Responsible for delivering excellent customer service to all clients and visitors.
- Ensure that, when necessary, refreshments are made available to clients.
- Lending a helping hand where required, ensuring that staff satisfaction is met through making teas, coffees, and providing any adhoc assistance.
- Assisting the company with administrative support including photocopying, scanning, printing, and binding documents, booking taxis and couriers, collecting, and distributing parcels.
- Manage meeting room reservations ensuring all enquiries are processed accurately (Book meeting rooms / videoconference / audioconference and catering when requested).
- Assist in organising different types of events by setting up breakfast/lunches and dinners.
- Answering all incoming calls and emails promptly.
- Take full ownership of the reception and all associated areas, making sure they are always kept in the best possible order, liaising with cleaners, facilities, security, and other departments as deemed necessary.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Confident and customer‑focused, delivers outstanding service with a friendly, engaging approach.
- Highly organised multitasker with strong organisational skills with the ability to juggle tasks efficiently.
- Reliable and punctual who is consistently dependable with a strong sense of responsibility.
- Clear communicator who has confident verbal and written communication across all levels.
- Team‑oriented collaborator and works well with others and contributes positively to team culture.
- Professional telephone manner.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Experience Host NEW Rapport Posted today £34,165 per year London Reception/Concierge employer: Chartwells Independent
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment in London where you can thrive both personally and professionally. With competitive benefits including exclusive discounts, wellness programmes, and a contributory pension scheme, we empower our employees to excel while celebrating their contributions through initiatives like the WOW Awards. Join us to be part of a supportive team that values innovation, collaboration, and community engagement, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host NEW Rapport Posted today £34,165 per year London Reception/Concierge
✨Tip Number 1
Get to know the company! Research Rapport Guest Services and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a client. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Guest Experience Host NEW Rapport Posted today £34,165 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for delivering exceptional customer service in your application. We want to see how you connect with clients and create a welcoming atmosphere!
Be Organised and Detail-Oriented:Since the role involves multitasking and managing various responsibilities, showcase your organisational skills. Mention any experiences where you juggled tasks efficiently – we love a reliable team player!
Communicate Clearly:Your written communication should reflect clarity and professionalism. Use a friendly tone that matches our company culture, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Rapport!
How to prepare for a job interview at Chartwells Independent
✨Know Your Customer Service Inside Out
As a Guest Experience Host, you'll be the face of the company. Brush up on your customer service skills and think of examples where you've gone above and beyond for clients. Be ready to share these stories during the interview to showcase your passion for exceptional service.
✨Show Off Your Organisational Skills
This role requires juggling multiple tasks, so prepare to discuss how you stay organised. Bring up specific tools or methods you use to manage your time effectively, like prioritising tasks or using digital calendars. This will demonstrate your ability to handle the busy environment.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice articulating your thoughts before the interview. You might even want to rehearse common interview questions with a friend. This will help you feel more confident and ensure you convey your ideas effectively.
✨Embrace the Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. Think about how you embody these values in your work and be prepared to discuss them. This shows that you're not just a fit for the role, but also for the company culture.
