At a Glance
- Tasks: Coordinate global events and support seamless service delivery across multiple sites.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Flexible working hours and opportunities for personal and professional growth.
- Why this job: Make an impact by supporting diverse teams and enhancing operational excellence.
- Qualifications: Experience in event planning, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 33456 - 33456 £ per year.
The Global Services Coordinator supports Events, Front of House, Service Desk, and Facilities functions across multiple sites. The role works closely with local and global stakeholders to ensure seamless service delivery, maintain high operational standards, and support efficient booking and reporting processes. This role supports teams across various sites, focusing on coordinating bookings, supporting back-of-house operations, and ensuring the smooth delivery of services. The Global Services Coordinator plays a key role in managing systems, maintaining data accuracy, and supporting operational processes aligned with business needs.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 7 PM, with flexibility as per business needs)
Salary: £33,456 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide operational and administrative support to Events and related functions.
- Coordinate global events and ensure accuracy across systems.
- Support Back of House operations, including event coordination and logistics.
- Maintain and update booking systems ensuring data accuracy.
- Identify and resolve discrepancies, conflicts, and operational issues.
- Support reporting, MI packs, and performance tracking.
- Assist with system updates, changes, and stakeholder communication.
- Collaborate with global teams to ensure consistency and best practice.
- Maintain documentation, processes, and operational records.
- Support continuous improvement of booking systems and service delivery.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Proven experience in reservations, event planning or coordination.
- Proficient in business administration.
- Strong organisational and time-management skills with the ability to handle multiple events simultaneously.
- Ideally have experience using event management software programs.
- Ability to work both independently and in a team environment.
- Excellent interpersonal skills on all levels.
- Flexibility to work non-standard hours as required by event schedules.
- Strong time management skills.
- Strong Microsoft Office skills.
- High level of attention to detail.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Global Services Coordinator employer: Chartwells Independent
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment where employees can thrive both personally and professionally. With a strong commitment to inclusion and wellbeing, the company provides extensive learning and development opportunities, alongside attractive benefits such as exclusive discounts, wellness programmes, and a contributory pension scheme. Located across multiple sites, the Global Services Coordinator role allows for dynamic collaboration with local and global teams, ensuring a rewarding experience in a supportive and innovative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Global Services Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Services Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
