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- Tasks: Lead a dynamic reception team, ensuring exceptional service and client satisfaction.
- Company: Join a top-tier corporate hospitality company with stunning views in Edinburgh.
- Benefits: Enjoy travel discounts, wellness programmes, and endless career development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal wellbeing.
- Why this job: Make a real impact in a vibrant environment while creating memorable experiences for clients.
- Qualifications: Experience in leadership roles within luxury service environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!
We are looking for a Reception Team Leader to join our talented team in Edinburgh, with occasional travel to Glasgow. The Edinburgh office offers one of the most unique and breathtaking views in the city – a perspective you won’t experience anywhere else.
Ready to make your mark with us? Apply today and be part of something extraordinary!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 8 PM)
Main responsibilities:
- Support the Regional Reception Manager in delivering outstanding service to clients.
- Oversee and inspire the team, fostering creativity and operational excellence.
- Ensure that all catering requirements are met with the highest quality.
- Set the standard for excellence, leading by example.
- Serve as the primary contact for clients and Account Managers.
- Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
- Greet and escort guests with warmth and professionalism.
- Organise meeting rooms, refreshments, and AV support tailored to client needs.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Be passionate about delivering exceptional service and leading a team by example.
- Ideally, have previous experience in a leadership role within a 5-star or luxury service environment.
- Possess strong leadership and team development skills.
- Be detail-oriented and committed to maintaining high standards.
- Have excellent communication skills and a proactive approach.
- Be skilled in managing multiple tasks in a fast-paced environment.
- Show a genuine interest in creating memorable experiences for clients and guests.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial future.
- Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Reception Team Leader - Edinburgh and Glasgow employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader - Edinburgh and Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with corporate environments. A friendly chat can lead to insider info about job openings or even a referral!
✨Tip Number 2
Show up and shine! If you can, visit the company’s location or attend any events they’re hosting. This not only gives you a feel for the vibe but also shows your genuine interest in being part of their team.
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your leadership skills. Think about examples from your past experiences that highlight your ability to inspire and manage a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team and making a mark in the world of corporate hospitality.
We think you need these skills to ace Reception Team Leader - Edinburgh and Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for exceptional service shine through! We want to see how your experience in hotels, airlines, or corporate hospitality has shaped your passion for creating memorable experiences.
Tailor Your CV: Make sure your CV is tailored to the Reception Team Leader role. Highlight your leadership experience and any relevant skills that align with our Rapport values. We love seeing how you can inspire a team and maintain high standards!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can connect with clients and guests, so let us see the real you!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of standing out. We can’t wait to see your application and hopefully welcome you to our extraordinary team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to corporate hospitality and how they set the standard for exceptional service. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll need to inspire and oversee a team. Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight your ability to foster creativity and operational excellence.
✨Practice Your Warm Welcome
Since greeting guests with warmth and professionalism is key, practice your introduction and how you would escort clients. Think about how you can make a memorable first impression that reflects the company’s values.
✨Prepare for Scenario Questions
Expect questions about handling multiple tasks in a fast-paced environment. Prepare scenarios where you’ve managed competing priorities effectively, ensuring you demonstrate your detail-oriented nature and commitment to high standards.