At a Glance
- Tasks: Manage EPOS systems, ensure smooth transactions, and provide top-notch customer service.
- Company: Join Levy, part of Compass Group, the world's largest catering company.
- Benefits: Earn £13.40 per hour with flexible hours and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced setting.
- Why this job: Be part of legendary events and enhance customer experiences in hospitality.
- Qualifications: Tech-savvy with strong customer service skills; no prior experience required.
The predicted salary is between 25000 - 30000 £ per year.
- Junior Commercial Assistant - Scottish Event Campus, Levy
- Please note, this is a casual contract
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company.
We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
We are culinary champions – it’s what we do and it’s what we are passionate about.
At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
The overarching purpose of a commercial assistant role within the SEC is to ensure the seamless operation of the commercial aspects of the establishment, particularly those related to customer transactions and the functionality of electronic point of sale (EPOS) systems.
At its core, the role is designed to optimize the customer experience by maintaining and programming tills for each event, a task that involves configuring the electronic systems to accurately reflect event-specific information and pricing.
Handling customer queries and processing refunds is another key responsibility, contributing to customer satisfaction and problem resolution.
The installation of all EPOS hardware falls within the purview of the commercial assistant, requiring technical proficiency to set up and maintain the systems.
Additionally, the role involves conducting and recording safety checks on tills before each event, emphasizing the importance of operational reliability and compliance with safety standards.
In essence, the commercial assistant serves as the linchpin between technology, customer service, and venue operations, working to enhance the overall efficiency and effectiveness of the commercial functions within the establishment.
Person Specification
- Demonstrated proficiency in the operation and maintenance of electronic point of sale (EPOS) systems.
- Advanced technical skills in the maintenance, programming, and installation of tills and EPOS hardware.
- Proficient in using relevant software for menu and pricing updates.
- Excellent customer service skills with the ability to respond promptly and effectively to customer queries.
- Strong organisational skills with the ability to manage multiple tasks and prioritise responsibilities effectively.
- Attention to detail in updating menus, pricing, and conducting safety checks.
- Clear and concise communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams and communicate effectively with customers and vendors.
- Demonstrated problem‑solving abilities, especially in addressing technical issues with tills and EPOS systems.
- Ability to troubleshoot and resolve challenges efficiently.
- Flexibility to work in a dynamic and fast‑paced environment, adapting to changing event requirements.
- Willingness to learn and stay updated on industry trends and technological advancements.
Key Responsibilities
- EPOS Hardware Management
- Support the setup, testing, and operation of till systems ahead of and during live events addressing any technical issues to guarantee a smooth transaction process.
- Assist with POS deployment, and system troubleshooting on-site.
- Job Specification
- Act as a first point of contact for event staff and vendors with cashless system queries.
- Conduct and record safety checks on tills before each event, ensuring compliance with safety standards.
- Order, maintain, and track all EPOS equipment, ensuring an adequate and functional inventory.
- Issue and track all staff codes, maintaining accuracy and security.
- Menu and Pricing Updates
- Support with menus and pricing information updates across all tills, Sales Order Units (SOUs), and Good Eats Stores, maintaining accuracy and consistency.
- Compliance and Security
- Ensure adherence to commercial signature and Payment Card Industry Data Security Standard (PCI DSS) compliance.
- Customer Service and Refunds
- Respond to customer queries and concerns, providing excellent customer service.
- Process refunds in accordance with established policies and procedures.
- Operational Support
- Provide operational support on build/breakdown periods and live events, collaborating with cross-functional teams to enhance overall efficiency.
- Control Procedures and Training
- Support with any POS training requirements and cashless procedures, ensuring everyone is trained on and adheres to all control procedures, promoting a culture of compliance and accountability.
- Investigation and Reporting
- Investigate and report any discrepancies in sale transactions, implementing corrective measures as needed.
- #J-18808-Ljbffr
Junior Commercial Assistant NEW Levy Posted today £13.40 per hour Glasgow Catering/Hospitality/[...] employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Commercial Assistant NEW Levy Posted today £13.40 per hour Glasgow Catering/Hospitality/[...]
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Chartwells Independent and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Junior Commercial Assistant NEW Levy Posted today £13.40 per hour Glasgow Catering/Hospitality/[...]
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Chartwells Independent that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Chartwells Independent.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Chartwells Independent get a sense of who you are beyond your experience!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Chartwells Independent and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
