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- Tasks: Lead and inspire a team to deliver exceptional service across multiple sites.
- Company: Join Compass, a leader in the industry with a focus on growth and development.
- Benefits: Enjoy free meals, pension scheme, healthcare perks, and exclusive discounts.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Proven experience in leading multi-site teams and strong financial acumen.
- Other info: Access to wellness classes and opportunities for continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
To lead, inspire and develop a team of Managers to deliver exceptional service across a multi-site portfolio. You will manage client and contractual relationships in a commercially astute manner, ensuring full compliance with company policies, contractual obligations and statutory requirements. You will be accountable for reviewing business performance, delivering key financial targets and demonstrating clear commercial value to your team, line manager and senior leadership - fully aligned with the Compass vision, values and business strategy.
Responsibilities
- Leadership & People Development
- Build, lead and develop a high-performing management team across multiple sites
- Recruit, retain and develop great people, creating clear development pathways and a strong succession pipeline
- Drive a collaborative culture, sharing best practice and aligning activity across the sub-sector
- Manage performance in line with company procedures, including appraisals, labour management, grievances and disciplinary processes
- Challenge labour structures and ratios, ensuring teams are appropriately resourced and development plans are in place at all levels
- Health, Safety & Compliance
- Promote a strong safety culture, ensuring full compliance with company and client Health & Safety procedures
- Provide a safe environment for all customers, colleagues and visitors across all contracts
- Ensure contracts operate in line with legal, company and client standards at all times
- Commercial & Financial Performance
- Deliver profit targets for the sub-sector through effective leadership and financial control
- Review unit and contract performance, identifying improvement opportunities and driving corrective actions
- Demonstrate strong commercial awareness through budget management, forecasting and cost control
- Support Compass Foodbuy initiatives, ensuring supplier compliance and maximising purchasing income opportunities
- Client & Stakeholder Management
- Develop and maintain strong, strategic relationships with clients and key internal and external stakeholders
- Review, implement and act upon client satisfaction surveys and feedback
- Ensure contract compliance while consistently exceeding client expectations
- Customer Experience & Service Excellence
- Work with sector marketing teams to analyse market and customer insights, ensuring offers meet customer needs
- Ensure menus are fit for purpose, fully costed and delivered in line with specifications
- Drive consistency and innovation in food and service standards across all accounts
- Capture and act on customer feedback using all available channels to support continuous improvement, footfall growth and sales
- Strategy & Continuous Improvement
- Support the development and delivery of sub-sector strategy, embedding strategic objectives within the team
- Align closely with central support functions to enhance service delivery and implement group initiatives
- Ensure centrally driven service and brand initiatives are fully supported and embedded at site level
Qualifications
- Proven experience leading and developing successful multi-site teams
- Commercially astute, highly organised and disciplined, with strong financial acumen
- Experienced in budget management, delivering financial targets and working to tight deadlines
- Strong industry knowledge and operational expertise
- Flexible in mindset and approach, able to adapt to changing priorities and environments
About Compass
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Benefits
- Free meals on Duty
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
General Manager - East Sussex employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - East Sussex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just another candidate, but someone who truly fits into their vision.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Get applying!
We think you need these skills to ace General Manager - East Sussex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in leading multi-site teams and managing client relationships, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your commercial acumen and ability to meet financial targets. We love seeing numbers and results that back up your claims!
Be Authentic: Let your personality shine through in your application. We want to get a sense of who you are and how you align with our values. A bit of authenticity goes a long way in making your application stand out.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Chartwells - Independent
✨Know Your Numbers
As a General Manager, you'll need to demonstrate strong financial acumen. Brush up on key metrics related to budget management and profit targets. Be ready to discuss how you've successfully managed finances in previous roles and how you plan to do so in this position.
✨Showcase Your Leadership Style
This role is all about leading and developing teams. Prepare examples of how you've built high-performing teams in the past. Think about specific challenges you've faced and how you fostered a collaborative culture while driving performance.
✨Understand Compliance Inside Out
Health and safety compliance is crucial in this role. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in your previous positions. Highlight any initiatives you've led that improved safety standards.
✨Client Relationships Matter
Strong client and stakeholder management is key for success. Prepare to talk about how you've developed strategic relationships in the past. Bring examples of how you've acted on client feedback to improve service delivery and exceed expectations.
