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For Companies At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure top-notch customer service.
- Company: Join a vibrant catering team at iconic London venues.
- Benefits: Enjoy free meals, a pension scheme, and career growth opportunities.
- Why this job: Be part of a friendly team delivering exceptional experiences in the heart of London.
- Qualifications: Passion for service, great communication skills, and ability to work under pressure.
- Other info: Flexible hours with opportunities for personal and professional development.
Overview
Job Title: Front of House Staff | Location: London (across 4 venues in the city) | Salary: £13.85 per hour | Contract: Zero-hour contract, working across venues that have a 7 day a week operation. Weekend and evening work is required
We\’re on the lookout for enthusiastic Front of House Staff to join our fantastic, busy catering team at our London venues on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal – to deliver exceptional customer service to our visitors.
The 4 London Venues that you will be able to work at are:
- The Design Museum (W8 6AG)
- IWM London (SE1 6HZ)
- HMS Belfast (SE1 2JH)
- Churchill War Rooms (SW1A 2AQ)
Our venues are key visitor attractions in the heart of London and regularly host events where the spaces transform to meet the client needs. We also have a regular catering offering at the venues that range from restaurants to cafes with a variety of food offerings.
Responsibilities
- Welcoming guests and delivering excellent customer service
- Serving food and drinks, operating the till system, and assisting with basic food production and preparation
- Supporting the overall catering operations while ensuring compliance with Health and Food Safety regulations
- Supporting the delivery of front of house operation standards onsite and assisting with evening events as required
In return, you’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile.
Apply today to join our team!
The Ideal Candidate
Our ideal Front of House Staff will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
- Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue
Benefits
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: compass/TP/3133842/203186
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Front of House Staff - London Venues NEW RA Venues Posted today £13.85 per hour London Catering employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff - London Venues NEW RA Venues Posted today £13.85 per hour London Catering
✨Tip Number 1
Get to know the venues! Familiarise yourself with the Design Museum, IWM London, HMS Belfast, and Churchill War Rooms. This way, when you walk in for an interview, you can chat about what excites you about working there, showing your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or serve customers with a smile. Role-playing with friends can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart-casual that reflects the friendly yet professional vibe of the venues. First impressions matter, and looking the part can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team. Let’s get you started on this exciting journey!
We think you need these skills to ace Front of House Staff - London Venues NEW RA Venues Posted today £13.85 per hour London Catering
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring a smile to our guests' faces.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or customer service. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your barista or cocktail skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. Remember, we’re looking for team players who can communicate well!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chartwells - Independent
✨Know the Venues
Familiarise yourself with the four venues you'll be working at. Each has its own vibe and clientele, so knowing a bit about them can help you connect better during the interview. Mentioning specific events or features of these venues can show your genuine interest.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for service and your ability to handle various situations.
✨Be Ready for Teamwork Questions
As a Front of House Staff member, teamwork is crucial. Think of times when you worked effectively in a team, especially under pressure. Highlight your communication skills and how you contribute to a positive team environment.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Since this is a hospitality role, showing that you understand the importance of presentation can set you apart from other candidates.
