At a Glance
- Tasks: Deliver exceptional service to guests and maintain a welcoming environment at our prestigious client site.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours, career growth, and a commitment to inclusion and wellbeing.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience and a passion for delivering great service.
The predicted salary is between 33700 - 33700 £ per year.
We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team of 2 at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, with companies in our buildings ranging from investment banks and law firms to high tech companies.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs)
Salary: £33,700 per annum
Benefits:
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
- Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
- Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Ideally have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment).
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail.
- Possess passion about delivering great service and taking responsibility for the contribution to the team.
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Front of House Coordinator employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of the City of London. With a strong focus on employee wellbeing, we provide comprehensive benefits including wellness programmes, learning opportunities, and community engagement initiatives, ensuring that our Front of House Coordinators thrive both personally and professionally. Join us to be part of a dynamic team that values integrity, collaboration, and outstanding service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rapport and their values. This way, you can show how you embody their principles like 'Create Rapport' and 'Be Brilliant' during your chat.
✨Tip Number 2
Practice your people skills! As a Front of House Coordinator, you'll be the face of the company. Role-play common scenarios with a friend to nail down your responses and ensure you come across as friendly and professional.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that reflects professionalism and aligns with the company's vibe to make a great impact from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you embody our Rapport values.
Tailor Your Application:Make sure to tailor your application to the Front of House Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can contribute to our vibrant team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to proofread for any typos or errors. We appreciate attention to detail, especially in written communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the type of clients they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to deliver the high standards expected at Rapport.
✨Practice Your Communication
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you convey your ideas with clarity and professionalism.
✨Emphasise Teamwork and Collaboration
The job requires working closely with a small team, so be ready to discuss how you contribute to a collaborative environment. Share specific instances where you worked well with others, listened to feedback, and helped create a positive atmosphere, aligning with Rapport's values of 'Stronger Together'.
