At a Glance
- Tasks: Lead a dynamic concierge team and ensure top-notch guest experiences.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Competitive salary, Monday to Friday shifts, and a supportive work culture.
- Other info: Opportunity for professional growth in a prestigious banking environment.
- Why this job: Be part of an award-winning team while enjoying a work-life balance.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience:
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional
Front Desk Concierge Manager – Luxury Banking Experience employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and teamwork. As a Front Desk Concierge Manager in the heart of London, you will not only lead a dedicated team in delivering exceptional service at a prestigious banking firm but also enjoy a supportive environment that encourages personal growth and professional development. With a focus on work-life balance, our Monday to Friday schedule allows you to thrive both at work and at home, making Vacherin an outstanding employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Concierge Manager – Luxury Banking Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and banking sectors. Attend industry events or join relevant online groups to meet people who can help you land that Front Desk Concierge Manager role.
✨Tip Number 2
Showcase your personality! When you get an interview, let your passion for service and hospitality shine through. Share stories that highlight your leadership skills and how you've gone above and beyond for guests.
✨Tip Number 3
Research the company culture! Vacherin values diversity and individuality, so make sure you understand their ethos. Tailor your conversation to reflect how you can contribute to their team spirit and service excellence.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to see your enthusiasm for joining our award-winning hospitality team.
We think you need these skills to ace Front Desk Concierge Manager – Luxury Banking Experience
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality and service shine through in your application. We want to see that you're genuinely excited about the role and how you can contribute to our award-winning team.
Tailor Your CV:Make sure your CV highlights relevant experience in concierge or front-of-house roles. We’re looking for specific examples of how you've delivered exceptional service and managed teams effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your unique experiences and how they align with our values at Vacherin. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you research Vacherin and their values. Understand their approach to hospitality and how they celebrate diversity. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Front Desk Concierge Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you successfully led a team or handled a challenging situation. Be ready to discuss how you can drive a culture of service excellence.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific scenarios where you managed complaints or complex requests, and explain how you approached them with professionalism and discretion.
✨Highlight Your Organisational Skills
Since the role involves managing rotas and coordinating services, be prepared to talk about your organisational strategies. Share how you prioritise tasks and ensure smooth operations, especially in a fast-paced environment.
