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- Tasks: Lead the floor team to deliver exceptional guest experiences in a vibrant private members' club.
- Company: Join The Conduit, a prestigious members' club in Covent Garden, London.
- Benefits: Enjoy competitive salary, healthcare, 23 days holiday, and exclusive discounts.
- Other info: Clear career progression opportunities and ongoing training available.
- Why this job: Be part of a purpose-driven business shaping the future of hospitality.
- Qualifications: Experience in supervisory roles and a passion for hospitality required.
The predicted salary is between 37800 - 37800 £ per year.
We're looking for a Floor Manager to lead service on the floor and ensure the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London’s leading private members’ clubs. This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Birchwood at The Conduit is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing. Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden.
Floor Manager - The Role- Take full ownership of the floor to ensure smooth, efficient service
- Lead and direct the team, managing pace, priorities, and service flow
- Stay visible on the floor, supporting staff and engaging with guests
- Deliver high-quality guest experiences and build strong relationships
- Handle guest feedback proactively and resolve issues effectively
- Lead, coach, and support front-of-house team members during service
- Run pre-service briefings and communicate key updates clearly
- Coordinate operations across FOH, kitchen, and bar to ensure readiness
- Support commercial goals through upselling, stock control, and labour efficiency
- Ensure compliance with health, safety, hygiene, and company standards while fostering a positive team culture
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast-paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions-focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team-oriented
- The chance to be part of a prestigious Covent Garden members’ club with a global clientele
- Be part of a purpose-driven business shaping the future of hospitality
- Clear opportunities for career progression within a growing brand
- Competitive salary package + TRONC
- Healthcare & wellbeing support (Medicash, Aviva Digicare - Free annual healthcare check, mental health, dental & optical)
- Gym discounts & wellness programmes
- 23 days holiday + bank holidays + your birthday off
- Paid meals on duty
- Pension & life assurance
- Ongoing training & development opportunities
- Exclusive discounts on travel, retail & entertainment
- VIP access to last-minute events and experiences
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits & day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Join one of London’s leading private members’ clubs, where exceptional hospitality meets purpose, community, and creativity. At The Conduit, we bring together a diverse, global membership of entrepreneurs, creatives, and industry leaders within a beautifully designed, members-only environment. Our club is known for delivering premium food, drink, and personalised service in a setting that champions sustainability, inclusivity, and meaningful connection. We are redefining what a private members’ club can be — combining exceptional hospitality with a mission to drive positive social and environmental impact.
Floor Manager - Birchwood at The Conduit NEW Levy Posted today £37,800 per year London Operations employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Birchwood at The Conduit NEW Levy Posted today £37,800 per year London Operations
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Conduit and soak up the atmosphere. This will help you understand their vibe and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a team and engaging with guests. Role-play common scenarios with friends to boost your confidence and communication skills.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share stories about your experiences in the industry. Highlight how you've gone above and beyond to create memorable guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our community at The Conduit.
We think you need these skills to ace Floor Manager - Birchwood at The Conduit NEW Levy Posted today £37,800 per year London Operations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences and how you’ve made a positive impact in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Floor Manager position. Use keywords from the job description and showcase relevant skills and experiences that align with what we’re looking for at The Conduit.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your qualifications effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Birchwood at The Conduit.
How to prepare for a job interview at Chartwells Independent
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Conduit and Birchwood. Check out their menu, understand their ethos around sustainability, and be ready to discuss how you can contribute to their mission of exceptional hospitality.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service flow. This will demonstrate your capability to handle the fast-paced environment they’re looking for.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage! Ask about their expectations for the role, how they measure success, and what challenges the team currently faces. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think of situations where you had to handle guest feedback or manage a busy service. Practising these scenarios will help you articulate your thought process clearly during the interview.