At a Glance
- Tasks: Lead the floor team to deliver exceptional guest experiences in a vibrant café and wine bar.
- Company: Join The Conduit, a prestigious private members' club in Covent Garden.
- Benefits: Enjoy competitive salary, healthcare, 23 days holiday, and exclusive discounts.
- Other info: Clear career progression opportunities and ongoing training available.
- Why this job: Be part of a purpose-driven business shaping the future of hospitality.
- Qualifications: Experience in supervisory roles and a passion for hospitality required.
The predicted salary is between 37800 - 37800 € per year.
We're looking for a Floor Manager to lead service on the floor and ensure the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London’s leading private members’ clubs. This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Birchwood at The Conduit is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing. Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden.
Floor Manager - The Role- Take full ownership of the floor to ensure smooth, efficient service
- Lead and direct the team, managing pace, priorities, and service flow
- Stay visible on the floor, supporting staff and engaging with guests
- Deliver high-quality guest experiences and build strong relationships
- Handle guest feedback proactively and resolve issues effectively
- Lead, coach, and support front-of-house team members during service
- Run pre-service briefings and communicate key updates clearly
- Coordinate operations across FOH, kitchen, and bar to ensure readiness
- Support commercial goals through upselling, stock control, and labour efficiency
- Ensure compliance with health, safety, hygiene, and company standards while fostering a positive team culture
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast-paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions-focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team-oriented
- The chance to be part of a prestigious Covent Garden members’ club with a global clientele
- Be part of a purpose-driven business shaping the future of hospitality
- Clear opportunities for career progression within a growing brand
- Competitive salary package + TRONC
- Healthcare & wellbeing support (Medicash, Aviva Digicare - Free annual healthcare check, mental health, dental & optical)
- Gym discounts & wellness programmes
- 23 days holiday + bank holidays + your birthday off
- Paid meals on duty
- Pension & life assurance
- Ongoing training & development opportunities
- Exclusive discounts on travel, retail & entertainment
- VIP access to last-minute events and experiences
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits & day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Join one of London’s leading private members’ clubs, where exceptional hospitality meets purpose, community, and creativity. At The Conduit, we bring together a diverse, global membership of entrepreneurs, creatives, and industry leaders within a beautifully designed, members-only environment. Our club is known for delivering premium food, drink, and personalised service in a setting that champions sustainability, inclusivity, and meaningful connection. We are redefining what a private members’ club can be — combining exceptional hospitality with a mission to drive positive social and environmental impact.
Floor Manager - Birchwood at The Conduit employer: Chartwells Independent
At The Conduit, we pride ourselves on being a leading private members' club in Covent Garden, offering a vibrant work environment that champions exceptional hospitality and community engagement. As a Floor Manager, you'll enjoy a competitive salary and a comprehensive benefits package, including healthcare support, generous leave, and ongoing training opportunities, all while being part of a purpose-driven team dedicated to redefining the hospitality experience. Join us to grow your career in a dynamic setting that values sustainability, inclusivity, and meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Birchwood at The Conduit
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Conduit and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in floor management and how it aligns with the role. Highlight specific examples of how you've led a team or improved guest experiences in the past.
✨Tip Number 3
Engage with the team! During your interview, ask questions about the team dynamics and how they handle busy service times. This shows you're not just focused on the role but also on being a part of the team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining The Conduit family right from the start.
We think you need these skills to ace Floor Manager - Birchwood at The Conduit
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences. We want to see how you connect with people and make their time special.
Tailor Your Application:Make sure to customise your application to reflect the role of Floor Manager at Birchwood. Highlight your supervisory experience and any relevant skills that match the job description. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chartwells Independent
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Conduit and Birchwood. Understand their values, menu offerings, and the overall vibe of the place. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service flow. Be ready to discuss how you can motivate and support staff during busy shifts.
✨Engage with Guest Experience Scenarios
Expect questions about handling guest feedback and ensuring high-quality service. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your proactive approach and commitment to guest satisfaction.
✨Prepare for Operational Questions
Brush up on your knowledge of restaurant operations, including health and safety standards, stock control, and upselling techniques. Be prepared to discuss how you would coordinate between the front of house, kitchen, and bar to ensure seamless service.
