At a Glance
- Tasks: Create a welcoming environment and manage daily office operations.
- Company: Join Rapport, a multi-award-winning guest services company.
- Benefits: Enjoy travel discounts, health support, career growth, and more.
- Other info: Flexible hours, supportive team, and opportunities for personal development.
- Why this job: Be the face of an exceptional workplace and make memorable experiences.
- Qualifications: Experience in customer service and a passion for creating positive environments.
The predicted salary is between 39571 - 39571 £ per year.
Canary Wharf, London
40 hours per week | Monday to Friday | Flexible working hours based on client needs
Join Rapport and become the face of an exceptional workplace experience. We're looking for an experienced Floor Host to join the Rapport family at one of our flagship client locations in the heart of Canary Wharf. This is an exciting opportunity to become part of a welcoming team of 17 Rapport Ambassadors who are passionate about delivering outstanding service every single day. If you love creating memorable experiences, enjoy building relationships, thrive in a fast‑paced corporate environment and take pride in making every detail count, we'd love to hear from you.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, life assurance, cash rewards.
- Secure Your Future: Build for tomorrow with our contributory pension scheme.
- Health & Wellbeing: Access a range of wellbeing support including an Employee Assistance Programme, digital GP services and wellness initiatives.
- Grow Your Career: Take advantage of excellent learning and development opportunities to help you achieve your career goals.
- Celebrate Success: Be recognised through our WOW Awards, celebrating colleagues who go above and beyond.
- Give Back: Receive one paid volunteering day each year to support a charity or cause that's important to you.
- PLUS: Discounted access to the on‑site hair salon.
- PLUS: Complimentary on‑site uniform dry cleaning.
- PLUS: Complimentary access to the on‑site health club, including the swimming pool and squash courts.
Main Responsibilities
As the first point of contact on the office floors, you'll create a welcoming, professional environment where employees feel supported and can thrive. This varied role combines exceptional customer service with workplace coordination, ensuring the office runs smoothly every day. Key responsibilities include:
- Delivering an outstanding workplace experience for employees and visitors.
- Managing day‑to‑day floor operations and responding to workplace enquiries.
- Conducting floor walks to ensure the workspace is safe, clean, well‑stocked and presentation‑ready.
- Monitoring meeting rooms, reporting maintenance issues and coordinating with facilities teams.
- Supporting office moves, desk bookings, locker allocations and workspace changes.
- Overseeing refreshments, amenities and general workplace services.
- Providing administrative support, including scanning, printing and courier services.
- Gathering employee feedback to help enhance the workplace experience.
- Supporting an upcoming building move, ensuring a seamless transition.
- Acting as the evening point of contact until 8pm when required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Have previous experience working as a Floor Host or within a premium workplace or hospitality environment.
- Deliver exceptional customer service naturally.
- Bring energy, enthusiasm and a positive attitude every day.
- Takes ownership and enjoys solving problems.
- Build strong relationships with people at all levels.
- Be organised, proactive and able to prioritise effectively.
- Communicate confidently, both verbally and in writing.
- Thrives in a busy, ever‑changing environment.
- Be flexible, reliable and enjoy working as part of a supportive team.
- Takes pride in creating welcoming, professional spaces.
- Is committed to continuous learning and personal development.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
