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- Tasks: Enhance guest experiences and drive culinary innovation at a prestigious banking firm.
- Company: Vacherin, a socially conscious company focused on unique experiences.
- Benefits: Competitive salary, personal development, healthcare support, and holiday purchase scheme.
- Why this job: Join a creative team and make a real impact on guest experiences and wellbeing.
- Qualifications: Strong communication skills, creativity, and experience in hospitality or retail.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
The predicted salary is between 32000 - 48000 £ per year.
Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.
Location: EC2V 5DD
Working Pattern: Monday - Friday 40 hours per week
Rate of Pay: £38,000 - £40,000 per annum
Scope and General Purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.
Key Responsibilities:
- Delivery a 5-star client experience service – Ensure best in class guest experience service delivery while developing and implementing protocols of consistent improvements within the hospitality client suite.
- Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool – to encourage consistent engagement with our customers.
- Sourcing new ‘retail’ products – Ensuring our client is informed on new confectionary/retail products for addition to our current range.
- Sourcing new trends of Well Being activities and products – Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range.
- Sourcing and negotiating with external ‘pop up’ suppliers – Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events. Facilitate the logistics involved in engaging with agreed suppliers and their services.
- Client Reporting – Regularly update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated on site.
- Events – To support stakeholders with internal/external bespoke events as required with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
- ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance.
- Standards – To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations within retail and ensure that the Vacherin high standards and creativity are exceeded.
- Trade Shows – To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
- Administration - To assist in any other activity to support business development and service enhancement.
Communication:
- To ensure all internal and external communication is professionally presented.
- Communicate effectively with all stakeholders, EA and PA’s, members of the Vacherin and Workplace teams as appropriate.
- To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions.
Our Ideal Candidate:
- Excellent communication skills.
- Self-motivated and capable of using own initiative.
- Creative and innovative with the ability to encourage ideas from stakeholders and the team.
- Strong IT skills - preferably with experience of design software.
- Flexibility and quick thinking.
- Enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
- The ability to negotiate financial agreements with external suppliers.
- Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
- Well-organised and thorough, even when under pressure.
What's in it for you?
- Working with Vacherin has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion.
- Eye care.
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
Experience and Innovation Manager NEW Vacherin Posted yesterday £40,000 per year London Operations employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience and Innovation Manager NEW Vacherin Posted yesterday £40,000 per year London Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even casual meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your creativity! When you get the chance to chat with potential employers, share your innovative ideas and how you can enhance their guest experience. Make sure they see you as someone who can bring fresh perspectives to the table.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Experience and Innovation Manager position.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values creativity and innovation just like you do!
We think you need these skills to ace Experience and Innovation Manager NEW Vacherin Posted yesterday £40,000 per year London Operations
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating amazing guest experiences shine through. We want to see how you can bring fun and innovation to the role!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Experience and Innovation Manager. We love seeing how your skills can enhance our 5-star service delivery.
Be Creative: Don’t be afraid to showcase your creative side in your application. Whether it’s through your design skills or innovative ideas, we’re looking for someone who can think outside the box!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartwells - Independent
✨Know Your Audience
Before the interview, research Vacherin and their commitment to delivering unique experiences. Understand their values around social and environmental conscience, and think about how your experience aligns with their mission. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Creativity
As an Experience and Innovation Manager, creativity is key. Prepare examples of past projects where you've implemented innovative ideas or improved guest experiences. Be ready to discuss how you can bring fresh concepts to Vacherin, especially in culinary and service innovation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to enhance guest experiences. Think of specific situations where you had to negotiate with suppliers or manage events, and outline the steps you took to achieve success. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
Vacherin values strong communication and relationship-building skills. Be prepared to discuss how you've effectively collaborated with stakeholders in the past. Highlight your ability to listen, adapt, and encourage input from others, as this will demonstrate your fit for the role and your potential to thrive in their team-oriented environment.
