At a Glance
- Tasks: Manage exciting events, ensuring top-notch food service and client satisfaction.
- Company: Join a vibrant team at Gather and Gather/UCL, where food meets passion.
- Benefits: Enjoy 27 days holiday, food allowance, and personal development opportunities.
- Other info: Dynamic workplace with regular social events and recognition schemes.
- Why this job: Be part of memorable moments that bring people together through food.
- Qualifications: Strong customer relationship skills and experience in managing diverse events.
The predicted salary is between 39964 - 39964 £ per year.
Great food in the workplace isn’t simply about fuel.
It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments.
Our customers are at the heart of everything we do – we live to bring food and people together.
We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.
Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.
- Come and join our award-winning teams – we are currently recruiting for a
- Events Manager to join our team at
University College London .
Location
- University College London, WC1E 6BT
- Working Pattern: Predominately Monday - Friday with occasional evenings and weekends
- Rate of Pay: £39,964.22 per annum
Key Responsibilities
- Food Service
- Ensure that the client expectations of hospitality food and food service are consistently delivered in line with the CH&CO brand.
- Ensure full briefings are given to all staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in delivery.
- Continually monitors the service and food provided at events and where necessary give feedback to the Hospitality Supervisor/ service team and the head chef to ensure the food and service is of the highest quality and in line with client requirements and the CH&CO style.
- To contribute with the team to ensure the service is provided in a professional and timely manner.
- Relationship Management
- Develop a good working relationship with the client at the relevant event/ site.
- Build and pro-actively develop long-term relationships with regular and new hospitality customers
- In the absence of the Head of Hospitality act as the first point of reference for all client comments and concerns and take any necessary action.
- Actively gain customer feedback and to use the information to improve the offering at any given event.
- Finance
- Working with the Head of Hospitality to ensure that correct number of staff are available for all events and that staff are utilised effectively and productively throughout.
- Understand and interpret the financial control systems relevant to Hospitality and use the information to measure performance and work with the Head of Hospitality to achieve Hospitality financial targets.
- Prepare quotes for clients and events independently assuring profits and margins are in line with budgets.
- Managing/Developing a Team
- Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
- Support effective day to day performance management to all Hospitality staff.
- As directed by the Head of Hospitality provide induction, initial skills and on the job training for all Hospitality staff to ensure the service is delivered in line with client expectations and CH&CO standards.
- To report staff absence, timekeeping, sickness to the Head of Hospitality and where necessary provide the information to the relevant department in CH&CO.
- To provide feedback to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
- Provide feedback on the suitability and reliability of casual staff to the relevant department in CH&CO.
- Health & Safety
- To keep up to date with all COSHH and HACCP procedures and methods.
- Ensure all employees adhere to uniform standards.
- To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
- Occasional Responsibilities
- Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices.
- To attend training courses and attend CH&CO meetings when necessary.
Successful events manager candidates must
- Friendly, engaging and with strong customer relationships skills
- Organised and efficient in dealing with multiple enquiries, quotes and orders across various campus
- Ensure that the client expectations of hospitality food and food service are consistently delivered and exceeded
- Experienced in dealing with a wide range of diverse and high-profiled events, conducting regular client meetings and tastings
- Leading full briefings to staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in the delivery
- Have a passion for food, drinks and hospitality
What's in it for you?
Working with
Gather and Gather/UCL has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- 27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
- Fantastic (UCL-aligned) Pension scheme
- Food allowance
- Volunteering days
- Personal Development and Training opportunities – We are passionate about our team growing with us.
- Online wellbeing centre – including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice
- Family friendly support
- Regular social events
- Recognition schemes and people awards
- Long service awards
- High street discount vouchers
- Cycle to work scheme
- Discount gym Membership (campus gym)
- #J-18808-Ljbffr
Events Manager Monday - Friday employer: Chartwells Independent
Compass Group UK&I is an exceptional employer located in Winchester, offering a vibrant work culture that prioritises individuality and personal development. As a part-time Cafe Supervisor, you'll enjoy competitive pay, flexible hours, and the chance to advance your career within a leading hospitality organisation that values great customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Events Manager Monday - Friday
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Manager Monday - Friday
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
