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- Tasks: Lead multi-site food services and drive team performance in a dynamic environment.
- Company: Join a leading company committed to service excellence and employee development.
- Benefits: Competitive salary, company car, attractive benefits, and pension contributions.
- Why this job: Make a real impact in a collaborative leadership role within the Defence sector.
- Qualifications: Experience in service delivery, strong leadership, and excellent communication skills.
- Other info: Exciting opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen for a talented Operations Director to join us in ESS where you will play a key role within the leadership team, and our shared commitments.
- Competitive Salary
- Attractive benefits package
- Excellent development opportunities
- Pension contribution
As an Operations Director you will be responsible for multi-site delivery of a wide range of food-led Soft FM services, and managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies.
Appropriately drive and review business performance and growth and nurture a service-led culture within which your large team deliver their best to our clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions in an exciting Defence environment. You will drive value, be innovative and strive for service excellence.
Develop and deliver strong leadership to your team of General Managers and support them in their development and performance through growth. Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities. Collaborate with our regional HRBP to develop and execute a strong people strategy across your region.
You will be coaching, and developing people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan. Champion the development and execution of a first-rate food and retail services ensuring high satisfaction rates from those who use our services, listen to the voice of our customers and, work with our brand and other subject matter experts, generating innovative new offerings.
Grow and maintain strong, collaborative and enduring relationships with our senior client base. Ensure consistency and exceptional service is delivered across all our service streams to all our customers every day, placing service excellence at the heart of everything we do.
Cohesively form a key part of the Regional Senior Leadership Team, working collaboratively and supportively with your Business Director as well as other Operations Directors and SMEs to ensure achievement of shared objectives.
Who you are:
You will be ambitious and keen to grow your career. Success in this role will help you achieve your life goals. Excellent understanding, and appreciation of what is entailed to successfully deliver Soft FM support services. Previous experience of delivering food-led support services will be very useful, but we believe this role will appeal to a wide range of more senior professionals used to building on the strength of people and logistics to deliver a customer and client-led suite of services. Previous experience in a broadly similar service delivery sector. A military background might be of some advantage, and this role will suit someone with first class experience of, and a commitment to, delivering first class support services.
Strong influencing, coaching and people development skills. Tactical nous, the ability to plan appropriately and the capability to execute plans to time, budget and resulting in desired outcomes. Experience of leading and managing large and complex teams over multiple geographical locations to deliver first class results. A self-starter. Excited about food, service and people and has their finger on the pulse of what is current and trending. Strong record of winning leadership. Able to build positive, collaborative relationships quickly with colleagues and clients. Able to drive change with effective project and stakeholder management skills. Excellent written and verbal communication skills. Proactive, pragmatic, and commercial approach.
Operations Director in England employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in England
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at companies you’re interested in. We all know that sometimes it’s not just what you know, but who you know!
✨Ace the Interview
Prepare for your interviews by researching the company and understanding their values. Practice common interview questions and think about how your experience aligns with the role of Operations Director. We want you to showcase your leadership skills and ability to drive service excellence!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. We recommend mentioning something specific from your conversation to make it personal and memorable.
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Operations Director in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Director role. Highlight your experience in managing multi-site operations and delivering food-led services, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Leadership Skills: As an Operations Director, strong leadership is key. In your application, share examples of how you've successfully led teams and driven performance. We want to see how you can nurture a service-led culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Operations Director and the specific responsibilities outlined in the job description. Familiarise yourself with the company’s values, especially their commitment to service excellence and client relationships. This will help you tailor your answers and demonstrate that you're the right fit.
✨Showcase Your Leadership Skills
As an Operations Director, you'll be leading a large team. Prepare examples from your past experiences where you've successfully managed teams, driven performance, and nurtured talent. Highlight your coaching and development strategies, as well as how you've built strong relationships with clients and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving and decision-making skills. Think about scenarios where you've had to manage risks or implement changes effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and concisely.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's future goals, the challenges they face in delivering food-led services, or how they measure success in this role. This shows your genuine interest and helps you gauge if the company aligns with your career aspirations.
