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- Tasks: Lead a high-profile Total Facilities Management contract and ensure top-notch service delivery.
- Company: Join Compass Group UK&I, a diverse and inclusive workplace that values your unique talents.
- Benefits: Competitive salary up to £60,000, career growth, and a supportive work environment.
- Other info: Embrace a culture of diversity and empowerment while thriving in your career.
- Why this job: Be a visible leader, make an impact, and enjoy working with people every day.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
The predicted salary is between 60000 - 60000 £ per year.
We are seeking an experienced and credible Account Manager to lead a high‑profile Total Facilities Management (TFM) contract based in Luton. The contract covers a broad range of services, including cleaning, security, catering and hard services, and plays a critical role in delivering a seamless workplace experience for our client. This is a highly visible, client‑facing position and would suit someone who brings confidence, personality and strong leadership to everything they do. Someone who genuinely enjoys managing people and takes pride in delivering well‑run, high‑quality services. An interest in food and service culture will be a real advantage.
The Role
- Provide overall leadership of the TFM contract, covering hard and soft FM services.
- Act as the primary client contact, building effective relationships and managing escalations professionally.
- Oversee performance against KPIs and SLAs, ensuring consistent delivery and continuous improvement.
- Lead, engage and develop on‑site teams and subcontractors, creating a positive and high‑performing culture.
- Ensure full compliance with health & safety, statutory and contractual requirements.
- Manage financial performance, including budgets, forecasting and cost control.
- Prepare and present performance reports and attend regular client review meetings.
- Proactively identify opportunities for service enhancement, innovation and added value.
About You
- Proven experience managing a cleaning and security contract within a facilities management environment.
- Experience of working on TFM contracts, with exposure to catering and hard services highly desirable.
- Several years’ experience in an Account Manager or similar senior operational role.
- Confident and credible in a client‑facing position, with excellent communication and stakeholder management skills.
- Strong people manager with the ability to motivate, support and challenge teams effectively.
- Commercially aware, with experience managing budgets and P&L accountability.
- Solid understanding of health & safety and compliance standards.
- An interest in food and service delivery, with a genuine focus on quality and customer experience.
- Relevant FM or technical qualifications (IOSH, NEBOSH, IWFM or similar) are desirable.
What We’re Looking For
Above all, we’re looking for someone with character, confidence and presence — a visible leader who enjoys working with people, takes ownership of their contract and is committed to delivering an excellent service for both clients and colleagues. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Account Manager in England employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your personality and confidence during the interview, making you stand out as a candidate who truly fits the team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience managing contracts and leading teams. Highlight specific achievements that demonstrate your ability to deliver high-quality services and maintain strong client relationships. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Let’s make this happen together!
We think you need these skills to ace Account Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing TFM contracts and any relevant qualifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and leadership style. Tell us why you're passionate about facilities management and how you can enhance our client relationships.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've improved service delivery or managed budgets effectively. We love seeing results-driven candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartwells Independent
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the Total Facilities Management (TFM) contract you'll be managing. Familiarise yourself with the services involved, such as cleaning, security, and catering. This will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As an Account Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Be ready to discuss how you motivate and develop your team to deliver high-quality services.
✨Demonstrate Client Relationship Management
This role is client-facing, so be prepared to talk about your experience in building and maintaining client relationships. Share specific instances where you've managed escalations or improved client satisfaction, highlighting your communication skills and professionalism.
✨Highlight Your Financial Acumen
Since you'll be managing budgets and financial performance, brush up on your financial management skills. Be ready to discuss your experience with P&L accountability and how you've successfully controlled costs while delivering excellent service.