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- Tasks: Lead daily operations at Nottingham and Market Rasen Racecourses, ensuring top-notch guest service.
- Company: Join Jockey Club Catering, a leader in hospitality at iconic racecourses across the UK.
- Benefits: Enjoy healthcare perks, generous leave, and ongoing training opportunities.
- Why this job: Be part of a dynamic team shaping unforgettable guest experiences in a vibrant environment.
- Qualifications: Experience in hotel management, strong leadership, and problem-solving skills required.
- Other info: Work with a company committed to sustainability and diversity, making a positive impact.
The predicted salary is between 24000 - 32000 £ per year.
Duty Manager – Nottingham and Market Rasen Racecourses
- £32,000 per annum
Jockey Club Catering was formed in 2009 to provide outstanding catering and hospitality at all of The Jockey Club’s racecourses nationwide. With a portfolio of 15 racecourses, Jockey Club Catering delivers exceptional race day experiences over 333 race days a year through great people and amazing customer service.
What you\’ll be doing:
- Oversee daily venue operations for Nottingham and Market Rasen Racecourses, ensuring excellence in guest service
- Manage and mentor a dedicated team of hospitality professionals
- Optimiseefficiency and maintain high standards of cleanliness and maintenance
- Develop and implement strategies to enhance guest experiences
- Foster a culture of teamwork, accountability, and continuous improvement
About you:
- Proven experience in hotel management or related field
- Exceptional leadership and communication skills
- Strong problem-solving abilities
- In-depth knowledge of hospitality industry trends
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for babies 1st birthday
- On-going training & development and career pathways
- Financial wellbeing programme and preferred rates on salary finance products
Why Choose Us?
- Be part of an innovative and thriving hospitality organisation
- Collaborate with a talented and motivated team
- Shape the future of guest satisfaction in a world-class facility
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero and are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Livin
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Job Reference: compass/TP/2993082/194137
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Duty Manager - Nottingham Racecourse employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Nottingham Racecourse
✨Tip Number 1
Familiarise yourself with the specific operations of Nottingham and Market Rasen Racecourses. Understanding their unique challenges and guest expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Jockey Club Catering. They can provide valuable insights into the company culture and what it takes to succeed as a Duty Manager.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team in a high-pressure environment. This will highlight your ability to mentor and motivate staff.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially those related to racecourse events. Being knowledgeable about current practices will set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Duty Manager - Nottingham Racecourse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or the hospitality industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed operations or improved guest satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving abilities and knowledge of hospitality trends. Use concrete examples to illustrate how you've applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Share specific examples of how you motivated your team and resolved conflicts.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends in the hospitality industry, especially those related to racecourses and event management. Being able to discuss these trends will show that you're passionate about the role and understand the environment you'll be working in.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges that may arise during race days. Think of examples from your past where you successfully solved problems under pressure, and be ready to explain your thought process.
✨Emphasise Guest Experience
Since enhancing guest experiences is a key part of the role, come prepared with ideas on how to improve service and satisfaction. Discuss any initiatives you've implemented in previous roles that led to positive feedback from guests.