At a Glance
- Tasks: Manage daily catering operations and lead a dynamic team at Dudley Zoo.
- Company: Join a vibrant team at Dudley Zoo, a fun and engaging workplace.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Flexible working with opportunities for training and career growth.
- Why this job: Make a difference in visitor experiences while developing your leadership skills.
- Qualifications: Experience in catering management and strong leadership abilities required.
The predicted salary is between 34474 - 34474 £ per year.
Deputy Catering Manager - Dudley Zoo, Dudley | Full-Time / Permanent
£34,474.76 per annum + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
- Role Purpose
- We have a fantastic opportunity for a
- Deputy Catering Manager at
Dudley Zoo , to operate the business on a day-to-day basis, ensuring the designated operational areas are run professionally, efficiently and within budgetary guidelines, meeting and exceeding visitor expectations whilst supervising and developing staff.
Accountable to comply with company policies and procedures.
This venue operates seven days per week, with the role involving working weekends and bank holidays.
Key Responsibilities
- Complete accurate forecasting and reporting of financial data in accordance with set deadlines, and consult with the Catering Operations Manager to improve profitability.
- Ensure you, your direct reports and others working within your areas of responsibility comply with current health & safety, fire safety legislation and group policies.
- Implement and manage applicable health & safety / fire safety policies and procedures.
- Proactively manage resources and take appropriate action to changes in the business.
- Deputise when required in the Catering Manager's absence.
- Ensure staff are trained in all aspects of the role, recognise training requirements and provide hands‑on support.
- Supervise temporary staff and oversee their long‑term development, including disciplinary issues and absenteeism.
- Deliver all standards, meeting and exceeding customer expectations.
- Handle complaints effectively, investigate them, liaise with customers and staff and determine necessary action.
- Demonstrate high leadership skills to foster group morale and staff motivation.
- Allocate duties and responsibilities to all team members.
- Ensure pre‑booked goods and services are delivered to the customer’s satisfaction.
- Control the temporary labour budget.
Benefits
- Medicash – healthcare benefits including dental, optical and therapy treatments.
- Aviva Digicare – free annual healthcare check.
- Exclusive Wellbeing site access (Perks at Work).
- Entertainment, health & travel discounts.
- Meals on duty.
- Pension scheme and life assurance.
- Employee Assistance Programme.
- 23 days plus bank holidays, 2 additional days after return from maternity leave, birthday leave, baby milestone leave.
- Holiday purchase scheme.
- Ongoing training, development and career pathways.
- Professional subscriptions paid.
- Financial wellbeing programme.
- Equal Opportunity
We are a proud equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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Deputy Catering Manager in Dudley employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Catering Manager in Dudley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Catering Manager in Dudley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
