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- Tasks: Lead food and beverage operations at Tottenham Hotspur Stadium, ensuring top-notch service on matchdays.
- Company: Join Levy UK & Ireland, part of Compass Group, delivering legendary dining experiences at iconic venues.
- Benefits: Enjoy healthcare perks, meals on duty, generous leave, and ongoing training opportunities.
- Why this job: Be part of a dynamic team at a premier stadium, driving innovation and creating unforgettable fan experiences.
- Qualifications: Proven leadership in large-scale F&B retail, strong commercial acumen, and exceptional team management skills required.
- Other info: Embrace a culture of diversity and inclusion, where every voice is valued and empowered.
The predicted salary is between 44000 - 66000 £ per year.
Deputy Head of Retail (Food and Beverage) – Tottenham Hotspur Stadium
Salary: £55,000 per annum
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Meals on duty
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby’s first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Financial wellbeing programme and preferred rates on salary finance products
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on doing the right thing for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
More about the role:
Are you ready to lead the future of retail at one of the world’s most iconic football clubs…The No.1 stadium in the country for Retail and the No.1 F&B stadium in the Premier League?
Levy is looking for a Deputy Head of Retail to deliver world-class dining and hospitality that leaves a lasting impression on fans and guests. Reporting to the Head of Retail, you will be responsible for 102 units, 16 direct reports and up to 800 match day casuals.
- Lead Matchday Excellence: Oversee food and beverage operations across our cutting-edge stadium, ensuring fast, high-quality service during matchdays and events.
- Drive Innovation: Collaborate with the club to deliver dynamic menus, cutting-edge technology, and unforgettable experiences that reflect Tottenham Hotspur’s global brand.
- Maximise Revenue: Identify and implement strategies to grow retail sales, optimise performance, and exceed customer expectations.
- Inspire Teams: Manage and motivate a passionate team, fostering a culture of excellence and innovation.
- Ensure Quality: Maintain impeccable standards in food safety, presentation, and service, aligning with Levy’s and Tottenham’s shared commitment to excellence.
About you:
- Proven large scale F&B retail leadership, ideally within stadiums, arenas, or large scale venues.
- Strong commercial acumen, with the ability to identify trends and opportunities.
- A natural leader with exceptional team management and collaboration skills.
- A creative and strategic mindset with a focus on delivering outstanding customer experiences and implementing solutions that drive growth.
- High level of professional standard and quality driven.
- Strong understanding of EPOS and stock control systems.
Diversity and Inclusion:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
#J-18808-Ljbffr
Deputy Head of Retail (Food and Beverage) - Tottenham Hotspur Stadium employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Retail (Food and Beverage) - Tottenham Hotspur Stadium
✨Tip Number 1
Familiarize yourself with Tottenham Hotspur's brand and values. Understanding their commitment to excellence in food and beverage service will help you align your vision with theirs during the interview.
✨Tip Number 2
Highlight your experience in managing large teams and operations, especially in high-pressure environments like stadiums. Be ready to share specific examples of how you've driven innovation and improved customer experiences.
✨Tip Number 3
Showcase your commercial acumen by discussing trends you've identified in the food and beverage industry. Prepare to suggest potential strategies for maximizing revenue at Tottenham Hotspur Stadium.
✨Tip Number 4
Emphasize your commitment to diversity and inclusion. Share how you've fostered a positive team culture in previous roles, as this aligns with Levy's values and mission.
We think you need these skills to ace Deputy Head of Retail (Food and Beverage) - Tottenham Hotspur Stadium
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Deputy Head of Retail position. Highlight your relevant experience in large scale F&B retail leadership, especially within stadiums or similar venues.
Tailor Your CV: Customize your CV to reflect your commercial acumen and leadership skills. Emphasize your experience in managing teams, driving innovation, and maximizing revenue in food and beverage operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences. Mention specific examples of how you've inspired teams and implemented successful strategies in previous roles.
Highlight Diversity and Inclusion: In your application, express your commitment to diversity and inclusion. Share any relevant experiences that demonstrate your ability to foster a supportive and equitable work environment.
How to prepare for a job interview at Chartwells - Independent
✨Show Your Passion for Food and Beverage
Make sure to express your enthusiasm for the food and beverage industry. Share specific examples of how you've contributed to creating memorable dining experiences in previous roles, especially in large-scale venues.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you inspire teams. Highlight instances where you've successfully managed large teams, particularly in high-pressure environments like match days or events.
✨Understand the Brand
Familiarize yourself with Tottenham Hotspur's brand values and how they align with Levy's commitment to excellence. Be ready to discuss how you can enhance the fan experience while driving innovation in food and beverage offerings.
✨Discuss Commercial Acumen
Be prepared to talk about your experience with maximizing revenue and identifying trends in the food and beverage sector. Share strategies you've implemented in the past that led to increased sales and customer satisfaction.
