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- Tasks: Lead a dynamic front-of-house team to deliver exceptional client service every day.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Make a real impact in a vibrant environment where no two days are the same.
- Qualifications: Proven leadership skills and a passion for developing high-performing teams.
- Other info: Be part of a supportive community that values inclusion and personal growth.
The predicted salary is between 42649 - 59609 £ per year.
We are looking for an experienced and people-focused Deputy Client Services Manager to support the delivery of outstanding front-of-house and client service operations. This is a hands-on leadership role where you’ll inspire teams, build trusted client relationships, and ensure day-to-day services run seamlessly. Working closely with the Guest Service Manager, you’ll play a key role in maintaining service excellence, driving performance, and upholding company and client standards.
This role is ideal for someone who thrives in a busy client-facing environment, enjoys developing others, and takes pride in creating welcoming, high-performing service experiences. Join a dynamic team where no two days are alike, and growth, collaboration, and excellence are at the heart of everything we do. This role offers the opportunity to work across 7 vibrant reception areas spread over 4 impressive buildings, with regular rotation to keep each day fresh and engaging.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM and 7 PM)
Salary: £42,649 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Inspire, motivate, and support the front-of-house team and Team Leader to consistently deliver exceptional service.
- Support the Guest Service Manager with the smooth running of daily operations, including reception oversight, rotas, uniform standards, and clear desk policies.
- Build and maintain strong working relationships with clients, ensuring their needs are understood and exceeded.
- Ensure service level agreements (SLAs), protocols, and company standards are met at all times.
- Monitor performance metrics, prepare reports, and ensure accurate, timely reporting aligned with client expectations.
- Provide coaching, feedback, and performance evaluations, identifying development opportunities and addressing issues proactively.
- Assist with recruitment, onboarding, training, and ongoing development of team members.
- Support disciplinary and grievance processes in line with company policies.
- Communicate clearly and effectively through team meetings, briefings, and written documentation.
- Maintain and update standard operating procedures (SOPs), trackers, and account documentation.
- Prepare monthly management reports in collaboration with the Guest Service Manager.
- Identify, escalate, and help resolve risks that could impact service delivery or client satisfaction.
- Cover for the Guest Service Manager during periods of absence.
- Support management initiatives, helping the team adapt smoothly to new processes or expectations.
- Contribute innovative ideas to continuously enhance and elevate the service experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A confident and motivating leader with the ability to coach and develop high-performing teams.
- Excellent verbal and written communication skills, with a professional and persuasive approach.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
- A proactive problem-solver who can identify issues early and take appropriate action.
- Demonstrated ability to build trusted client relationships and maintain service excellence.
- High level of professionalism, discretion, and confidentiality.
- Confident using IT systems, visitor management platforms, and reporting tools.
- Good knowledge of building facilities and the ability to advise and direct guests effectively.
- Committed to personal development and continuous improvement for yourself and your team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Deputy Guest Services Manager NEW Rapport Posted today £42,649 per year London Management employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Guest Services Manager NEW Rapport Posted today £42,649 per year London Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have on offer!
We think you need these skills to ace Deputy Guest Services Manager NEW Rapport Posted today £42,649 per year London Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client services and leadership. We want to see how your skills align with the role of Deputy Guest Services Manager!
Showcase Your People Skills: Since this role is all about inspiring and motivating teams, don’t forget to include examples of how you've built strong relationships and supported your colleagues in previous roles. We love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for the position. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Chartwells - Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Guest Services Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies. Be ready to discuss how you can apply these skills to enhance service excellence.
✨Prepare for Client Relationship Questions
Since building strong client relationships is key in this role, think of specific instances where you've exceeded client expectations. Be prepared to discuss how you would approach understanding and meeting client needs in a busy environment.
✨Demonstrate Problem-Solving Abilities
The ability to identify and resolve issues proactively is crucial. Think of examples where you've successfully navigated challenges in service delivery or team dynamics. Highlight your proactive approach and how it aligns with maintaining high service standards.
