At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional service in a vibrant environment.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal growth and community involvement through paid volunteer days.
- Why this job: Make a real impact while developing your leadership skills in a prestigious setting.
- Qualifications: Leadership experience and a passion for delivering outstanding customer service.
The predicted salary is between 30000 - 40000 € per year.
We have a wonderful opportunity for a Dedicated Cover Team Leader to join our vibrant and dynamic team at one of Rapport's prestigious client sites. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. As Team Leader, you will lead, coach, and support the team to deliver exceptional service and high performance. You will also take ownership of operational and administrative responsibilities, supporting the success of both Rapport and our clients' portfolio. This is a full-time, permanent role (40 hours per week), on a shift rota basis from Monday to Friday between 7 AM to 7 PM.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Ensure all client services are delivered efficiently, consistently, and in line with agreed service standards, including lobby hosting, hospitality, and customer amenities.
- Respond to enquiries and requests in person, by telephone, and via email in a timely and professional manner.
- Maintain strong awareness of business activity, communicating updates, procedural changes, and client requirements to the team.
- Act as the main point of contact for the dedicated cover team regarding lateness, absences, and day-to-day communication with onsite teams.
- Lead, coach, and motivate the Front of House team, fostering a positive, collaborative, and high-performing culture.
- Conduct probationary, mid-year, and end-of-year performance reviews for team members within your cluster.
- Deliver onsite training and support inductions for new starters, ensuring a smooth onboarding experience and compliance with standards.
- Support the Front of House Manager and Account Director with administrative and operational duties, including rota management, payroll updates, and other ad hoc tasks as required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally have at least one year of leadership and customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment).
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail.
- Possess passion about delivering great service and taking responsibility for the contribution to the team.
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Dedicated Cover Team Leader NEW Rapport Posted today Competitive London Management employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of London where you can thrive both personally and professionally. With a strong commitment to employee wellbeing, we provide extensive benefits including exclusive discounts, wellness programmes, and a contributory pension scheme, alongside ample opportunities for learning and development. Join us to lead a dynamic team, celebrate excellence through our WOW Awards, and make a positive impact in your community with a paid day off for charitable work.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Cover Team Leader NEW Rapport Posted today Competitive London Management
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially roles like the Dedicated Cover Team Leader at Rapport. You never know who might have the inside scoop!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand what Rapport stands for and how you can embody their principles. This will help you shine during the interview and show that you're a perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for leadership roles and customer service scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Rapport team. So, get your application in and let’s make it happen!
We think you need these skills to ace Dedicated Cover Team Leader NEW Rapport Posted today Competitive London Management
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Rapport.
Tailor Your Experience:Make sure to highlight your relevant experience in leadership and customer service. We’re looking for someone who can lead a team effectively, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you a great fit for the Dedicated Cover Team Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport and its values. Understand their commitment to exceptional service and how they support their teams. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Dedicated Cover Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate and coach your future team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult clients or manage team dynamics. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's culture, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
