At a Glance
- Tasks: Welcome guests with warmth and professionalism while managing visitor check-ins across multiple buildings.
- Company: Join Rapport Guest Services, a multi-award-winning company in a vibrant creative hub.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities for career growth.
- Other info: Join a people-first culture committed to inclusion and community support.
- Why this job: Be the first impression that shapes experiences in a dynamic, inspiring environment.
- Qualifications: Natural warmth, adaptability, and a professional image are key to success.
The predicted salary is between 24000 - 36000 £ per year.
Step into the spotlight of one of the UK’s most vibrant creative and media hubs, where innovation meets energy every day. We are looking for a Dedicated Cover Receptionist to join our exceptional front-of-house team in Salford Quays, a dynamic destination buzzing with professionals, visitors, and opportunities. You will become part of a team of 7 outstanding Rapport Ambassadors, working across five striking buildings that form the heart of this fast-paced, future-focused industry. As the first face people see and the lasting impression they take with them, your role will be pivotal in shaping every guest and client experience.
Type of contract: Full-time, Permanent
Hours: 45 per week (Monday-Friday, shift rota basis from 8 AM to 7 PM)
Ideal start date: 1 December 2025
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Provide a warm, professional, and inclusive welcome to all stakeholders, ensuring every interaction leaves a positive impression.
- Oversee visitor check-ins, passes, and general enquiries with confidence and efficiency.
- Support the front-of-house team by providing seamless cover across multiple buildings, adapting easily to different environments.
- Liaise with security and facilities teams to help maintain a safe, organised, and welcoming reception space.
- Uphold high standards of presentation, ensuring the reception area always looks professional.
- Bring enthusiasm and attention to detail to every task, helping create an exceptional experience for everyone entering the building.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Bring a natural warmth and confidence that makes every guest feel instantly welcome.
- Show adaptability and positivity when moving between different teams and buildings.
- Take pride in personal presentation and delivering a consistently professional image.
- Communicate clearly and respectfully with people from all backgrounds and walks of life.
- Approach each day with reliability, curiosity, and a genuine desire to create great experiences.
About us:
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Dedicated Cover Receptionist - Salford Quays employer: Chartwells Independent
Join Rapport Guest Services in Salford Quays, where you will be part of a vibrant team dedicated to delivering exceptional front-of-house experiences. With a strong focus on employee wellbeing, professional growth, and community engagement, we offer a supportive work culture that celebrates innovation and inclusivity. Enjoy a range of benefits including travel discounts, wellness programmes, and opportunities for career advancement in one of the UK's most dynamic creative hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Cover Receptionist - Salford Quays
✨Tip Number 1
Get to know the company! Research Rapport Guest Services and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you embody their spirit.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events in Salford Quays. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and adaptability. Role-play with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rapport. Don’t miss out!
We think you need these skills to ace Dedicated Cover Receptionist - Salford Quays
Some tips for your application 🫡
Show Your Warmth:As a Dedicated Cover Receptionist, your warmth is key! Make sure your application reflects your friendly personality. Use a welcoming tone and share experiences where you’ve made others feel at ease.
Highlight Your Adaptability:We love a candidate who can adapt! In your application, mention times when you’ve successfully switched between tasks or environments. This shows you’re ready to handle the dynamic nature of our role.
Professional Presentation Matters:Since you'll be the first impression for many, emphasise your attention to detail in your application. Talk about how you maintain a professional image and ensure spaces are always welcoming.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Chartwells Independent
✨Know the Company and Its Values
Before your interview, take some time to research Rapport Guest Services and their core values. Understanding their commitment to inclusion, wellbeing, and exceptional service will help you align your answers with what they’re looking for. Show that you share their values by giving examples from your past experiences.
✨Practice Your Warm Welcome
As a Dedicated Cover Receptionist, your first impression is crucial. Practice greeting people warmly and professionally. You might even want to role-play with a friend or family member to get comfortable with your delivery. Remember, enthusiasm and a friendly smile can go a long way!
✨Demonstrate Adaptability
Since the role involves moving between different buildings and teams, be prepared to discuss how you’ve successfully adapted to new environments in the past. Share specific examples that highlight your flexibility and ability to maintain professionalism under varying circumstances.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, opportunities for professional development, or how they celebrate employee achievements. It’s a great way to demonstrate your genuine curiosity and engagement.
