At a Glance
- Tasks: Provide top-notch customer service and support daily operations in a vibrant office environment.
- Company: Join the award-winning Rapport team at a Fortune Global 500 company.
- Benefits: Enjoy travel discounts, wellness programmes, and a contributory pension scheme.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your skills in a dynamic, supportive workplace.
- Qualifications: Strong interpersonal skills and a passion for delivering excellent service.
The predicted salary is between 19500 - 19500 £ per year.
We are looking for a Customer Service Coordinator to join our awarding winning Rapport team. You will be based in one of our client’s fantastic offices in Farringdon. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day. You will play a crucial role in providing excellent service to clients and customers, looking after your own office and ensuring all Customer Service duties are carried out to the highest standards. You will be the main point of contact at the office, covering and supporting different projects, organising events and looking after the day-to-day operations. This is the ideal role for someone who has an incredible ability to spark immediate Rapport, takes responsibility and takes a proactive approach towards tasks.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programmes, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Covering all customer service duties at the office, always providing a top experience and service to all clients.
- Assisting in meeting and greeting stakeholders, and providing in-room assistance as necessary in meeting rooms.
- Being the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day-to-day operation.
- Supporting with the resolution of any logistical and technical issues, and escalating them as appropriate to the relevant teams.
- Completing regular audits, where requested.
- Proactively dealing with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner.
- Supporting with other ad-hoc duties as required.
The Ideal Candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be highly organised, self-confident, with passion for delivering high standard service and going the extra mile.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Be flexible and comfortable with swift changes in the day-to-day operations.
- Have a positive, can-do attitude and understand professional etiquette.
- Possess a high level of attention to detail and the ability to act both proactively and intuitively.
- Be able to work independently and as part of the team.
- Ideally have previous experience in customer service in a similar environment (e.g. 5* hotel or corporate background).
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Type of contract: Part-time, 6 month Fixed Term
Hours: 24 per week (Tuesday - Thursday, shift rota basis between 7 AM and 7 PM)
Salary: £19,500 per annum
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Part Time NEW Rapport Posted today £19,500 per year London Operations
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chartwells Independent and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chartwells Independent and let us see your personality shine through!
We think you need these skills to ace Customer Service Coordinator - Part Time NEW Rapport Posted today £19,500 per year London Operations
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chartwells Independent.
Get Familiar with Our Brand:Before applying, take some time to learn about Chartwells Independent and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chartwells Independent.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chartwells Independent will surely appreciate.
