At a Glance
- Tasks: Support daily operations and lead a motivated team at Costa.
- Company: Join the UK's leading food service provider, Compass Group.
- Benefits: Enjoy discounts, wellness classes, and a contributory pension scheme.
- Other info: Great opportunities for learning and career growth await you!
- Why this job: Make a real impact in a busy café environment while developing your career.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re currently recruiting a dedicated Assistant Manager to join our team. This is an exciting opportunity to support the day-to-day operations of a busy Costa outlet within a healthcare environment, ensuring the highest standards of service and quality. Working alongside the Store Manager, you’ll help lead a motivated team, maintain operational excellence, and deliver outstanding experiences for our customers.
Main Responsibilities
- Support the Manager in the daily running of the Costa store
- Lead, motivate, and inspire the team to deliver exceptional customer service
- Assist with staff rotas, stock management, and ordering supplies
- Ensure the café is clean, well‑presented, and compliant with all health and safety standards
- Help manage cashing-up, record keeping, and other administrative tasks
- Maintain a positive and professional atmosphere within the team
- Step up and take responsibility in the Manager’s absence
About You
- Previous experience in a supervisory or team leader role within a café, retail, or catering environment
- Strong communication and leadership skills
- Excellent customer service focus with a proactive attitude
- Reliable, well‑presented, and able to work under pressure
- A team player with the ability to use your own initiative
- Committed to maintaining high standards of hygiene and safety
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un‑wind with us with free wellness, mindfulness and exercise classes
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivaled opportunities for learning and development, at one of the UK's biggest businesses.
Costa - Assistant Manager - Costa employer: Chartwells Independent
At Costa, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and exceptional customer service. As an Assistant Manager in Maidstone, you'll benefit from a comprehensive rewards package, including career development opportunities through our Career Pathways and MyLearning programmes, as well as exclusive discounts on travel and groceries. Join us to be part of a supportive environment where your contributions are recognised and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Costa - Assistant Manager - Costa
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Assistant Manager role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A well-presented appearance shows that you take the opportunity seriously and are ready to represent Costa's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Costa - Assistant Manager - Costa
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering exceptional customer service. Share specific examples of how you've gone above and beyond to make customers happy in your previous roles.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated or inspired your team to achieve great results.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Costa!
How to prepare for a job interview at Chartwells Independent
✨Know Your Costa
Before the interview, make sure you know the ins and outs of Costa. Familiarise yourself with their menu, values, and what sets them apart in the café scene. This will show your genuine interest and help you connect your experience to their brand.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team. Prepare examples from your past roles where you've motivated or inspired your team. Think about specific situations where you resolved conflicts or improved team performance – these stories will highlight your leadership abilities.
✨Customer Service is Key
Costa prides itself on exceptional customer service. Be ready to discuss how you've handled difficult customer situations in the past. Share your proactive approach to ensuring customers leave happy, as this aligns perfectly with the role's focus on delivering outstanding experiences.
✨Prepare for Operational Questions
Expect questions about daily operations, stock management, and health and safety standards. Brush up on your knowledge of these areas and be prepared to discuss how you would maintain operational excellence in a busy café environment. This will demonstrate your readiness for the role.
