At a Glance
- Tasks: Welcome guests, manage enquiries, and ensure a smooth visitor experience.
- Company: Join Rapport, a multi-award-winning guest services company with a people-first culture.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on inclusion and wellbeing.
- Why this job: Be the face of a prestigious company and create memorable experiences for visitors.
- Qualifications: Excellent customer service skills and attention to detail required.
The predicted salary is between 34285 - 34285 £ per year.
We are looking for a Corporate Receptionist to join the Rapport team, based at the client's stunning offices near Bank Station. You will be part of the team that creates guest experiences and provides great customer service and support to internal employees. The client organisation is an American multinational investment management corporation. The core service hours are 07:30 – 18:30, with 8 hour shifts (plus 1 hour break) within these timings, working Monday to Fridays, 40 hours per week.
Main Responsibilities
- Welcome and register all visitors and contact the host.
- Ensure internal employees are badged once entering the building.
- Sign in scheduled contractors and make sure they are always escorted by a security guard or myself to the particular area.
- Proactively deal with any enquiries, via the phone or email in a timely and professional manner.
- Maintain the necessary awareness of building facilities to advise employees, guests and contractors.
- Make sure that meeting rooms are functioning correctly and assist clients if needed.
- Check that adequate supplies of stationery are available, monitor stationery supplies, requesting new stocks.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Possess excellent customer service skills and attention to detail.
- Be punctual and adhere to health and safety standards.
- Be capable of multitasking and handling last‑minute requests creatively and efficiently.
- Be comfortable handling food and using cleaning supplies (PPE provided on‑site).
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Corporate Receptionist NEW Rapport Posted today £34,285 per year London Reception/Concierge employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee wellbeing. As part of a leading multinational investment management corporation, you will enjoy competitive benefits, opportunities for professional growth, and the chance to be part of a dynamic team dedicated to delivering outstanding customer service in a stunning London location.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist NEW Rapport Posted today £34,285 per year London Reception/Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist NEW Rapport Posted today £34,285 per year London Reception/Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
