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- Tasks: Welcome guests and manage reception areas with a friendly, professional touch.
- Company: Join Rapport, a multi-award-winning company in a vibrant Canary Wharf location.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Great opportunities for personal and professional growth in an inclusive environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience and a positive, outgoing personality are essential.
The predicted salary is between 33347 - 33347 £ per year.
We have a great opportunity for an experienced Corporate Receptionist to join the Rapport family, based at our client's amazing location with beautiful views over Canary Wharf. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop. The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.
This is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis from 7:30 AM to 7:30 PM as per the client’s needs. Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing seamless guest management on behalf of the clients, including the active welcoming of all employees and guests into the building, hosting, and escorting of guests when required.
- Taking ownership of the reception areas and performing administration duties when required.
- When on client floors, meeting all guests at the lift lobby/reception areas and escorting to their meeting rooms.
- Performing room checks, ensuring high levels of cleanliness are achieved and that all rooms have the correct branded items.
- Working closely with all other service providers, contractors, and the corporate services team.
- Performing cross-departmental shifts with central reservations as required.
- Managing the booking process for the UK sites via the booking platform.
- Assisting with training new joiners.
- Adhering to all site procedures and standards.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have previous customer service experience.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Location: Canary Wharf, E14, United Kingdom
Corporate Receptionist NEW Rapport Posted today £33,347 per year Canary Wharf Reception/Concierge employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist NEW Rapport Posted today £33,347 per year Canary Wharf Reception/Concierge
✨Tip Number 1
Get to know the company! Research Rapport and its values before your interview. This way, you can show how you align with their mission and culture, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! As a Corporate Receptionist, you'll need to be on top of your game when it comes to interacting with guests and colleagues. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a corporate setting. Make sure your outfit is professional and reflects the high standards of service that Rapport is known for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Corporate Receptionist NEW Rapport Posted today £33,347 per year Canary Wharf Reception/Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Corporate Receptionist role. Highlight any customer service experience and your ability to build rapport, as these are key for us at Rapport.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you embody our values like 'Create Rapport' and 'Be Brilliant'. Let us see your personality!
Show Off Your Communication Skills: Since this role involves a lot of interaction with guests and clients, make sure your written application showcases your excellent communication skills. Keep it professional but friendly, just like we do at Rapport.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our beautiful Canary Wharf location!
How to prepare for a job interview at Chartwells Independent
✨Know Your Client
Before the interview, do some research on the American multinational investment management and financial services company you'll be representing. Understand their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients or guests. Highlight your proactive approach and how you build rapport with people.
✨Dress to Impress
First impressions matter, especially in a corporate environment. Make sure to dress professionally and present yourself well. Pay attention to grooming and ensure your outfit aligns with the company's culture. A polished appearance can set a positive tone for the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage difficult situations or adapt to changes quickly. Practising these responses will help you demonstrate your ability to handle the dynamic nature of the role.