At a Glance
- Tasks: Be the welcoming face of our front-of-house, delivering exceptional guest experiences.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and free access to fitness and entertainment.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Excellent communication skills and experience in fast-paced environments.
The predicted salary is between 21017 - 21017 € per year.
We’re on the lookout for a remarkable Guest Services Ambassador to become part of our vibrant 12-person team. Serving as the first impression for employees and visitors alike, you will be instrumental in delivering a sophisticated, top-tier experience that reflects our passion for exceptional hospitality and distinctive guest care. This role is ideal for someone with excellent communication skills, keen attention to detail, and a natural ability to foster a warm yet elegant environment. In this fast-paced, customer-focused role, your adaptability and teamwork will be essential. As the welcoming face of our front‑of‑house, your foresight and dedication to going above and beyond will ensure smooth day‑to‑day operations and leave every guest with a memorable experience.
Type of Contract: Part‑time, Permanent
Hours: 24 hours per week, 3 days per week with flexibility as per business needs (Monday to Thursday, on a shift rota between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free access to the fitness studio which includes classes and peloton’s, free access to a library of 10,000 books, weekly run club with the team, 40% off treatments in the wellness centre, free access to our Screen Room showing movies 3 weeks after release, free access to the rooftop restaurant.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Key Responsibilities
- Maintain a clean, organised, and professional reception area, monitor supplies, and promptly report any maintenance issues.
- Greet and assist all guests and clients promptly with professionalism, eye contact, and a warm, friendly manner.
- Respond quickly and courteously to enquiries and requests received by phone, email, or in person, providing knowledgeable support.
- Manage visitor registration, track unregistered guests, and coordinate smooth handovers between staff members.
- Support concierge functions such as booking services, transport requests, and offering local recommendations.
- Provide regular updates and refreshments to guests waiting in the lounge, ensuring a welcoming atmosphere.
- Stay informed about team members, building events, and available facilities to guide visitors effectively.
- Participate in team meetings, training, and cross‑training programs, cover shifts as necessary during absences.
- Follow safety, security, and fire protocols carefully, ensuring thorough communication during shift handovers.
Ideal Candidate Profile
- Embodies our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Detail‑oriented with a positive and approachable demeanor, making them a dependable and collaborative team member.
- Experienced in fast‑paced environments such as retail, hospitality, travel, or corporate sectors, thriving under pressure.
- Passionate about guest services and committed to creating exceptional experiences for visitors and employees alike.
- Demonstrates adaptability and resilience, remaining proactive in ensuring smooth operations even during changes.
- Possesses excellent communication skills and a caring approach toward guest interactions.
- Familiarity with high‑standard service environments and a strong interest in Environmental, Social, and Governance (ESG) principles.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Corporate Receptionist NEW Rapport Posted today £21,017 per year London Reception/Concierge employer: Chartwells Independent
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment in London where you can thrive both personally and professionally. With a strong commitment to employee wellbeing, you will enjoy a range of benefits including exclusive discounts, wellness programmes, and extensive learning opportunities, all while being part of a supportive team dedicated to delivering outstanding guest experiences. Join us to make a meaningful impact in a role that celebrates excellence and fosters community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist NEW Rapport Posted today £21,017 per year London Reception/Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! As a Corporate Receptionist, you'll be the first point of contact. Role-play with a friend or family member to get comfortable with greeting guests and handling enquiries like a pro.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've thrived in fast-paced environments. Highlighting your ability to stay calm under pressure will make you stand out as a dependable team member.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Rapport and ready to contribute to their exceptional guest services.
We think you need these skills to ace Corporate Receptionist NEW Rapport Posted today £21,017 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest services and hospitality. A warm and friendly tone can make a great first impression.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and ideal candidate profile mentioned in the job description. Highlight your relevant experience in fast-paced environments and how you embody our Rapport values.
Be Detail-Oriented:Attention to detail is crucial for this role, so double-check your application for any typos or errors. A polished application shows us that you care about the little things, just like we do when it comes to guest experiences!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our vibrant team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Corporate Receptionist. Familiarise yourself with the key tasks like greeting guests, managing visitor registration, and supporting concierge functions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Guest Services Ambassador, excellent communication is crucial. Prepare examples from your past experiences where you effectively handled guest inquiries or resolved issues. Practising clear and confident responses will help you shine during the interview.
✨Emphasise Your Attention to Detail
In this role, attention to detail is key. Think of specific instances where your keen eye for detail made a difference in your previous jobs. Whether it was maintaining a tidy reception area or ensuring accurate visitor records, be ready to share these examples.
✨Demonstrate Your Adaptability
The fast-paced nature of this job means adaptability is essential. Prepare to discuss how you've successfully navigated changes or challenges in previous roles. Highlighting your ability to stay calm under pressure will show that you're the right fit for this dynamic environment.
