At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and award-winning hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a range of wellbeing perks.
- Other info: Flexible hours, regular social events, and excellent career growth opportunities.
- Why this job: Make an impact in a prestigious corporate environment while enjoying work-life balance.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Concierge Manager – Front-of-House, Corporate London employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Concierge Manager in our prestigious London location, you will enjoy a supportive environment that prioritises personal development, offers competitive benefits, and encourages a healthy work-life balance, allowing you to excel in your role while still making it home for dinner. Join us to be part of an award-winning hospitality team that values exceptional service and empowers you to unlock your full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Manager – Front-of-House, Corporate London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for service and hospitality shine through. Share stories about your experiences and how you've gone above and beyond for guests. Remember, they want to see the real you!
✨Tip Number 3
Research the company culture! Vacherin values diversity and individuality, so make sure you understand their ethos. Tailor your approach to reflect their values during interviews and discussions. It’ll show you’re a great fit for their team!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge Manager – Front-of-House, Corporate London
Some tips for your application 🫡
Show Your Passion:Let your love for food, drink, and service shine through in your application. We want to see that you're genuinely excited about joining our award-winning hospitality team!
Tailor Your CV:Make sure your CV highlights your experience in concierge or front-of-house roles. We’re looking for strong leadership and guest service skills, so don’t be shy about showcasing those!
Be Professional Yet Personal:While we appreciate professionalism, we also value individuality. Don’t hesitate to let your personality come through in your cover letter – we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you research Vacherin and their values. Understand their approach to hospitality and how they celebrate diversity. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Concierge Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your coaching skills and how you drive service excellence.
✨Be Ready for Scenario Questions
Expect questions about handling complaints or complex requests. Think of specific scenarios where you’ve demonstrated problem-solving skills and professionalism. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure you look polished. This reflects your understanding of the corporate environment and your commitment to maintaining high standards.
