At a Glance
- Tasks: Create a welcoming workplace experience and engage with colleagues and visitors daily.
- Company: Join Rapport, a multi-award-winning company focused on people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a supportive team that values inclusion and personal growth.
- Why this job: Make a real impact by shaping a memorable workplace for everyone.
- Qualifications: 1-2 years in community management or hospitality, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity for a Community Coordinator to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you’ll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued.
As a Community Coordinator, you’ll build trusted relationships at every touchpoint while showcasing the outstanding services available across the workplace. You’ll take ownership of your area, anticipating needs before they arise and ensuring seamless, consistent service delivery. You’ll also gather and respond to feedback, championing continuous improvement and helping to create a workplace experience that stands out for all the right reasons.
Type of contract: Full-time, 12-months fixed term contract
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM – 6 PM with some flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high performing talent.
- Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service.
- Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns.
- Conduct daily site checklists and take ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately.
- Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order, while liaising with other departments to ensure everything is in working order.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A proactive, can-do attitude with a drive to find smarter, more efficient ways of working.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Ideally possess at least 1-2 years of experience in a similar position within community management, events or hospitality.
- Strong interpersonal skills, approachable, engaging, and highly collaborative.
- Exceptionally organised, with great attention to detail and effective time-management.
- Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook.
- A customer-focused mindset with a genuine passion for delivering outstanding hospitality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Community Coordinator NEW Rapport Posted today Competitive Abderdeen Operations employer: Chartwells Independent
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment in Aberdeen where community and collaboration thrive. Employees benefit from competitive perks such as exclusive discounts, wellness programmes, and extensive learning opportunities, all while being part of a multi-award-winning team dedicated to delivering outstanding service. With a strong commitment to inclusion and personal growth, Rapport ensures that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Community Coordinator NEW Rapport Posted today Competitive Abderdeen Operations
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport's values and think about how you can embody them. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your people skills! As a Community Coordinator, you'll be the welcoming face of the business. Role-play common scenarios with friends or family to boost your confidence in engaging with colleagues and visitors.
✨Tip Number 3
Show off your proactive side! Think of examples where you've anticipated needs or improved experiences in previous roles. This will demonstrate your ability to take ownership and create a memorable workplace experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Rapport team and being part of our community-focused culture.
We think you need these skills to ace Community Coordinator NEW Rapport Posted today Competitive Abderdeen Operations
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for creating memorable experiences and engaging with others.
Tailor Your Application:Make sure to tailor your application to the Community Coordinator role. Highlight your relevant experience in community management or hospitality, and how it aligns with our values at Rapport. We love seeing how you can contribute!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your skills and experiences without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Customer Service Skills
As a Community Coordinator, exceptional service is key. Prepare to discuss past experiences where you went above and beyond for customers or colleagues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to creating memorable experiences.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Bring along examples of how you've managed multiple tasks or projects simultaneously in previous positions. You might even want to prepare a brief outline of how you would handle daily site checklists and ensure health and safety standards are met.
✨Engage with Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions! This shows your genuine interest in the role and the company. Consider asking about the types of engagement campaigns they’ve implemented or how they measure success in creating a positive workplace experience.
