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- Tasks: Provide essential support in property management and ensure high service standards.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Be part of a supportive team that values inclusion and personal growth.
- Why this job: Make a real impact in a dynamic environment while growing your skills.
- Qualifications: Administrative experience and strong organisational skills are preferred.
The predicted salary is between 40000 - 40000 £ per year.
We’re pleased to offer an exciting opportunity for a Property Assistant to join our vibrant team at one of Rapport’s prestigious client sites in Paddington. In this role, you’ll provide essential administrative and operational support, ensuring strong compliance, excellent customer satisfaction, and consistently high service standards. You’ll work closely with the client’s Property Management team, Technical Services Managers, and on-site colleagues to uphold building standards, support occupiers, and maintain all health and safety requirements. The client’s portfolio includes a diverse mix of office and retail spaces located in the heart of the City of London, offering a dynamic and engaging environment to grow your skills.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM with flexibility as per business needs)
Salary: Up to £40,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Operational Support: Keep kitchens and tea points fully stocked, and monitor Helpdesk performance, escalating issues where required. Process access requests and work permit within 24 hours and organise or host contractor visits. Conduct structured bi-weekly reviews with the M&E provider.
- Compliance & Risk Management: Monitor Health & Safety compliance, elevate risks, and report incidents immediately. Carry out monthly inspections of vacant units and review emergency procedures. Maintain all compliance documentation and building records.
- Administration & Customer Engagement: Manage site administration and coordinate customer meetings, preparing records and sharing updates. Oversee locker and cycle storage allocations while maintaining high standards across signage and communal areas. Deliver quarterly occupier presentations and support customers across digital platforms.
- Technical & Engineering Support: Work closely with building, fabric, and engineering teams to uphold standards and maintain accurate records. Support engineering compliance activities, audits, and statutory obligations. Assist with energy data reporting and participate in monthly M&E performance meetings.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally bring at least one year of administrative experience in a similar role, with strong organisational skills and excellent attention to detail.
- Possess knowledge of health and safety compliance and building management processes (advantageous but not essential).
- Demonstrate the ability to work collaboratively with key stakeholders across multiple teams.
- Show excellent communication and interpersonal skills, particularly in customer-facing interactions.
- Hold an intermediate level of proficiency in Microsoft Office, including Excel.
- Bring enthusiasm, integrity, a positive can-do attitude, and strong attention to detail.
- Show genuine passion for delivering outstanding service and taking ownership of your contribution to the team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Property Assistant in City of Westminster employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Assistant in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Rapport stands for and be ready to share how your skills align with their mission. This shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Practice your communication skills! As a Property Assistant, you'll need to engage with various stakeholders. Role-play common interview questions with a friend or use online resources to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our vibrant team at Rapport. Let’s get you that Property Assistant role!
We think you need these skills to ace Property Assistant in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Property Assistant role. Highlight any relevant administrative experience and your knowledge of health and safety compliance, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you embody our Rapport values. Show us why you're the perfect fit for our vibrant team!
Showcase Your Communication Skills: Since this role involves customer engagement, make sure to demonstrate your excellent communication skills in your application. We want to see how you can connect with clients and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Rapport!
How to prepare for a job interview at Chartwells Independent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Assistant role. Familiarise yourself with the key responsibilities like operational support and compliance management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you maintained high standards and ensured customer satisfaction, as these are crucial for the job.
✨Demonstrate Team Spirit
Rapport values collaboration, so be ready to discuss how you've worked effectively with others in previous roles. Share specific instances where you contributed to a team goal or supported colleagues, showcasing your ability to work together and create rapport.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.