Job Overview
Are you passionate about delivering exceptional customer service? Join us as our Guest Experience Host with our team of three and be the welcoming face of our business for clients, partners, and employees.
Type of contract: Full-time, Permanent
Hours: 42.5 per week (Monday - Friday, shift rota basis between 7:30 AM - 6 PM)
Salary: £34,165 per annum
Benefits
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you are passionate about!
Responsibilities
- Deliver excellent customer service to all clients and visitors.
- Provide refreshments to clients when necessary.
- Assist staff with tea, coffee, and adhoc assistance to meet staff satisfaction.
- Offer administrative support including photocopying, scanning, printing, binding documents, booking taxis and couriers, collecting and distributing parcels.
- Manage meeting room reservations and ensure accurate processing of enquiries (booking rooms, video/audioconference, catering).
- Assist in organising different types of events by setting up breakfast/lunches, dinners.
- Answer all incoming calls and emails promptly.
- Take ownership of the reception area, maintaining cleanliness and coordination with cleaners, facilities, security, and other departments.
Qualifications and Skills
- Confident and customer-focused with outstanding service delivery and friendly, engaging approach.
- Highly organized multitasker with strong organisational skills and ability to juggle tasks efficiently.
- Reliable, punctual and dependable with strong sense of responsibility.
- Clear communicator with confident verbal and written communication across all levels.
- Team-oriented collaborator, works well with others and contributes positively to team culture.
- Professional telephone manner.
Values
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
About the Company
Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
