At a Glance
- Tasks: Lead retail operations at Charlton Athletic FC, ensuring top-notch service and driving sales.
- Company: Join Levy, a leading global hospitality partner with a passion for unforgettable experiences.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and discounts on fitness memberships.
- Other info: Join a diverse team committed to sustainability and community engagement.
- Why this job: Be part of an iconic football club and make a real impact in a dynamic environment.
- Qualifications: Experience in high-volume food service and strong leadership skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
We’re looking for a dynamic, hands‑on Deputy Retail Manager to join the collaborative team at Charlton Athletic Football Club – an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first‑class food.
As Deputy Retail Manager you'll play a key role in effective running of fast‑paced retail units across Charlton Athletic FC's stadium. In collaboration with the Head of Operations, you will effectively manage the sale of liquor and food across various outlets, and ultimately drive sales, maintain high service standards, and ensure seamless retail operations during all match days and live events!
The role:
- Lead end-to-end concessions operations, ensuring timely ordering, stock control, scheduling, and seamless service delivery.
- Drive revenue growth and spend‑per‑head performance while maintaining strict control of costs, waste, and production.
- Analyse COS, labour spend, stock variances, and profitability metrics to support commercial decision‑making.
- Manage labour planning, forecasting, and rota optimisation to balance service excellence with budget targets.
- Ensure full compliance with health & safety, food hygiene, Challenge 25, PCI DSS, and profit protection procedures.
- Build, coach, and develop high‑performing teams through recruitment, training, performance management, and succession planning.
- Deliver engaging team briefings and communicate operational strategy to maximise performance and customer satisfaction.
- Resolve operational challenges proactively, manage customer feedback effectively, and maintain exceptional service standards.
- Identify and implement new products, service styles, and business opportunities to drive growth and enhance the guest experience.
- Collaborate with clients and stakeholders to support sustainability, community engagement, and wider business objectives.
What we’re looking for:
- A background in a managerial/supervisory high‑volume quality food service and/or conference and event catering.
- The ability to demonstrate the development of financial controls, forecasting and commercial modelling.
- Experienced in leading a team, delivering great food and a superior customer experience.
- Excellent communication skills and ability to engage stakeholders effectively.
- Strong IT Skills.
- Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a food service environment.
- A strong commercial acumen and outstanding skills to increase sales and profitability within all areas of the business.
- A motivational leader with the ability to inspire people at all levels.
- Fully flexible and willing to adapt to ever‑changing environments.
What you’ll get in return:
- Competitive salary and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Why join us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences – and shape the future of hospitality.
Deputy Retail Manager - Charlton Athletic FC employer: Chartwells Independent
At Levy UK & Ireland, part of Compass Group, we pride ourselves on being an exceptional employer that values diversity and inclusivity. Our vibrant work culture fosters creativity and innovation, offering competitive benefits such as healthcare, generous annual leave, and professional development opportunities. Join us at Charlton Athletic FC, where you can thrive in a dynamic environment that prioritises both employee wellbeing and unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Retail Manager - Charlton Athletic FC
✨Tip Number 1
Get to know the company inside out! Research Charlton Athletic FC and Levy's values, mission, and recent news. This way, you can tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at the stadium. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Retail Manager - Charlton Athletic FC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deputy Retail Manager role. Highlight your managerial experience in high-volume food service and any relevant achievements that showcase your ability to drive sales and maintain service standards.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining Charlton Athletic FC and how your background aligns with our mission. Be sure to mention your leadership style and how you can inspire a team.
Show Off Your Communication Skills:In both your CV and cover letter, demonstrate your excellent communication skills. We want to see how you engage stakeholders and resolve operational challenges. Use clear, concise language and make your points stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Charlton Athletic FC!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Make sure you understand the role of a Deputy Retail Manager and the specific responsibilities at Charlton Athletic FC. Familiarise yourself with their operations, especially around match days and events. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in managing food service operations and how you've driven sales and maintained service standards. Be ready to discuss how you motivate and develop your team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific situations where you've had to resolve issues quickly or improve customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Their Values
Research Levy's commitment to sustainability and community engagement. Be prepared to discuss how you can contribute to these goals as a Deputy Retail Manager. Showing that you share their values will set you apart from other candidates.
