At a Glance
- Tasks: Plan and coordinate exciting events at Cardiff City Stadium, ensuring top-notch client service.
- Company: Join Levy, a leader in hospitality and event management.
- Benefits: Enjoy competitive pay, healthcare, 23 days' leave, and more perks.
- Other info: Great opportunities for career growth in a vibrant, inclusive environment.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Strong communication skills and a passion for excellent service required.
The predicted salary is between 28323 - 28323 £ per year.
Levy and Cardiff City FC are seeking a highly organised and customer-focused C&E Event Planner to coordinate and deliver a diverse range of conference, corporate, and special events at Cardiff City Stadium. The successful candidate will be responsible for managing event bookings from enquiry through to execution, ensuring exceptional client service and seamless event delivery while maximising revenue opportunities.
Purpose of the Job: The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team, manage bookings due to arrive within 14 days, handle all internal bookings from the Club and owner client, and manage fan-based enquiries.
Key Responsibilities:
- Be the owner of the BEO process on venue and accurately complete for all events.
- Ensure that all revenue opportunities are captured and work to achieve confirmed business from all opportunities.
- Maintain a daily liaison plan with relevant proactive, reactive sales and operational team members.
- Deal with and action all correspondence received via email or telephone.
- Input all relevant information correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures.
- Keep the sales team informed of the guest experience following the event.
- Be the go-to at venue level for sponsors and client requests.
- Ensure safe and secure operation of all activities on behalf of stakeholders.
- Apply all legislative and venue operational procedures and standards.
- Demonstrate a can-do attitude towards individual customer requests.
- Maximise all sales opportunities to support in achieving revenue targets.
- Gain customer feedback and pass information to relevant people.
- Conduct customer show rounds to maintain and develop relationships.
- Look for opportunities to develop service and promote efficiencies.
- Assist colleagues in a willing and positive manner.
- Attend all relevant training sessions and meetings.
- Promote venue facilities and maintain a positive company image.
What we're looking for:
- Strong communication and teamwork skills.
- Passion for guest experience and service excellence.
- Ability to thrive in a fast-paced, dynamic environment.
- Experience within a similar role.
What you'll get in return:
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave.
- Perks & discounts: Shopping, entertainment, and travel discounts.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong.
Event Planner- Cardiff City FC employer: Chartwells Independent
Levy at Cardiff City FC is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary alongside comprehensive benefits such as healthcare, generous annual leave, and family support. Our vibrant work culture fosters inclusivity and creativity, ensuring that every team member feels valued and empowered to excel in their roles while contributing to memorable guest experiences at one of the UK's iconic stadiums.
StudySmarter Expert Advice🤫
We think this is how you could land Event Planner- Cardiff City FC
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event Planner- Cardiff City FC
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
