At a Glance
- Tasks: Lead compliance and quality assurance in a major healthcare contract at Addenbrooke’s Hospital.
- Company: Join Medirest, part of Compass Group UK&I, a leader in healthcare services.
- Benefits: Enjoy a contributory pension, digital GP access, travel discounts, and wellness classes.
- Other info: Be part of a diverse team that values your unique talents and promotes career growth.
- Why this job: Make a real impact on patient care and drive continuous improvement in a dynamic environment.
- Qualifications: Significant experience in compliance or quality roles, preferably in healthcare.
The predicted salary is between 46000 - 52000 £ per year.
- Head of Compliance & Quality Assurance
- Addenbrooke’s Hospital
We’re looking for a Head of Compliance & Quality Assurance to lead commercial, contractual, quality and health & safety compliance across a major healthcare contract at Addenbrooke’s Hospital.
Reporting to the Contract Director, you’ll set standards, manage risk and drive continuous improvement within a complex, regulated environment.
Leading a team of 1 Manager and 6 Officers, you’ll oversee audit and monitoring activity, ensure robust compliance with SLAs, KPIs and regulatory requirements, and work closely with operations to improve quality, performance and efficiency.
You’ll act as a trusted advisor to stakeholders, support contractual governance and play a key role in maintaining strong client relationships.
Key Responsibilities
- Lead and develop the Quality Control Manager and Officers, embedding a strong culture of quality, safety and continuous improvement.
- Own all quality, health & safety and monitoring activity, ensuring full commercial, contractual and regulatory compliance.
- Provide expert compliance and risk advice, supporting stakeholders with contractual interpretation, SLAs, KPIs and performance frameworks.
- Oversee auditing, monitoring and reporting, including management information, variance analysis and corrective actions.
- Develop and maintain the Quality Plan and monitoring systems to evidence compliance and drive improved outcomes.
- Manage quality, operational and commercial risks, supporting governance, claims management and dispute resolution as required.
- Build strong client and stakeholder relationships, supporting patient experience improvement and service integrity.
- Drive innovation and continuous improvement through benchmarking, service trials and action‑led improvement plans.
About You
- Significant experience in a senior compliance, quality or audit role within a complex or regulated organisation.
- Strong commercial and contractual expertise , including SLAs, KPIs, payment mechanisms and performance frameworks.
- Proven ability to drive quality improvement and deliver compliance‑related initiatives.
- Experience working in healthcare, hospital or highly regulated environments .
- Sound knowledge of ISO standards , quality management systems and auditing (e. g. LRQA or equivalent).
- Confident leader with experience managing and developing teams and senior stakeholders.
- Strong understanding of risk, governance, GDPR and contractual/legal principles .
- Excellent communication, influencing and analytical skills, with high personal integrity.
- Highly organised, self‑motivated and adaptable, with strong IT and reporting capability.
Enhanced DBS clearance .
Desirable
- Project management qualification (e. g. PRINCE2, APM)
- Experience leading service innovations, trials or multi‑site contracts
- Additional quality qualifications (e. g. ISO Lead Auditor)
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and My Learning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking. com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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Head Of Compliance And Quality Assurance in Cambridge employer: Chartwells Independent
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StudySmarter Expert Advice🤫
We think this is how you could land Head Of Compliance And Quality Assurance in Cambridge
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Chartwells Independent looking for candidates who are engaged and informed.
We think you need these skills to ace Head Of Compliance And Quality Assurance in Cambridge
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Chartwells Independent. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Chartwells Independent
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Chartwells Independent’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
