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- Tasks: Handle calls and emails, ensuring a positive customer experience in a relaxed environment.
- Company: Join Rapport Guest Services, part of a prestigious global investment bank.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Celebrate excellence with WOW Awards and take a paid day off for community service.
- Why this job: Be part of a friendly team and unlock endless learning opportunities.
- Qualifications: Great telephone etiquette and previous experience with booking systems.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting a Call Services Agent to join a friendly team of 7 based in a relaxed working environment. You will be handling calls, and the role is suitable for someone who prefers a more back of house customer service interaction. You will be part of the Rapport team but will be based at our client's offices in Camberley. The client is a prestigious global investment bank.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM - 7 PM)
Plus, a free car parking space on site.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Booking meeting rooms.
- Ensuring that all calls are being answered in a timely manner.
- Responding to emails on booking meeting rooms and anything related to our room reservation.
- Resolve issues and elevate when necessary.
- Provide a positive customer experience.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have great telephone etiquette.
- Enjoy working in a team.
- Have excellent attention to detail and general admin skills.
- Have previous experience of using a booking system.
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Call Services Agent - Camberley employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Services Agent - Camberley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport Guest Services and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, make sure you’re comfortable speaking clearly and confidently. You could even do some mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with booking systems and how you’ve handled similar tasks in the past. Highlighting your attention to detail will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Rapport. Don’t forget to check your inbox for our response!
We think you need these skills to ace Call Services Agent - Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Call Services Agent role. We want to see how you embody our Rapport values and what makes you a great fit for the team!
Show Off Your Experience: If you've got previous experience with booking systems or customer service, shout about it! We love seeing candidates who can demonstrate their relevant skills and how they can contribute to our friendly team.
Keep It Professional Yet Friendly: Remember, we’re looking for someone with great telephone etiquette. So, while you want to be personable, make sure your application maintains a professional tone that reflects our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re most suited for. Plus, it’s super easy!
How to prepare for a job interview at Chartwells Independent
✨Know the Company
Before your interview, take some time to research Rapport Guest Services and their values. Understanding their commitment to inclusion and exceptional service will help you align your answers with what they’re looking for.
✨Showcase Your Telephone Etiquette
Since the role involves handling calls, practice your telephone etiquette. During the interview, demonstrate clear communication and a friendly tone, as this will reflect how you would interact with clients.
✨Highlight Your Admin Skills
Be ready to discuss your experience with booking systems and general admin tasks. Prepare specific examples of how you've successfully managed similar responsibilities in the past to show you’re the right fit for the role.
✨Emphasise Teamwork
As part of a small team, it’s important to show that you enjoy working collaboratively. Share examples of how you’ve contributed to a team environment in previous roles, highlighting your ability to create rapport with colleagues.