At a Glance
- Tasks: Lead premium hospitality and events at Gtech Community Stadium, ensuring exceptional guest experiences.
- Company: Join Levy, the hospitality partner for iconic venues like Brentford FC and The O2.
- Benefits: Enjoy a competitive salary, 23 days' leave, healthcare perks, and discounts.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Shape unforgettable experiences in a vibrant, inclusive environment at a Premier League venue.
- Qualifications: Proven leadership in hospitality with strong operational and commercial skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Gtech Community Stadium, Brentford FC
Reports to: Head of Operations
Salary: £45,000
Sector: Levy UK & Ireland
About Levy
Levy is the hospitality partner behind some of the UK's most iconic sports, entertainment and event venues, delivering exceptional food, drink and guest experiences. As part of Compass Group, we operate at world‑class venues including ExCeL London, The O2, Wimbledon, Tottenham Hotspur Stadium, SEC and Brentford FC.
The Role
We are seeking an experienced and passionate Head of Hospitality & Events to lead the delivery of premium matchday hospitality and non‑matchday conference & events business at Gtech Community Stadium. This is a hands‑on leadership role responsible for driving operational excellence, delivering memorable guest experiences, leading high‑performing teams, and ensuring commercial success across all hospitality and events activity.
Key Responsibilities
- Lead the planning and delivery of all matchday hospitality operations and non‑matchday events.
- Manage hospitality lounges, suites and conference & event spaces, ensuring exceptional service standards at every touchpoint.
- Oversee event execution, staffing, labour management and operational budgets.
- Take ownership of event P&Ls, payroll, forecasting and cost control.
- Build strong relationships with clients, stakeholders and venue partners.
- Lead, coach and develop hospitality teams to create a culture of excellence and engagement.
- Drive innovation, continuously enhancing the guest journey and event offering.
- Ensure compliance with all Health & Safety, HACCP, COSHH and food safety standards.
- Work collaboratively with culinary, planning and venue teams to deliver outstanding experiences.
About You
- Proven senior hospitality leadership experience within a stadium, arena, conference centre, hotel, members' club or premium events environment.
- Strong operational and commercial acumen with experience managing budgets and P&L performance.
- Passionate about hospitality, food, beverage and creating exceptional guest experiences.
- Experienced in leading large teams in fast‑paced, high‑volume environments.
- Excellent communication, organisation and stakeholder management skills.
- Flexible to work around matchdays, evenings and event schedules.
Why Join Levy?
This is an exciting opportunity to shape and lead hospitality experiences at one of the Premier League's most innovative venues while developing your career with the market leader in sports and entertainment hospitality.
What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.
Head Of Hospitality & Events - Brentford employer: Chartwells Independent
Levy is an exceptional employer, offering a dynamic work environment at the Gtech Community Stadium in Brentford, where you can lead and innovate in hospitality and events. With a strong focus on employee wellbeing, competitive benefits, and opportunities for professional growth, Levy fosters a culture of inclusivity and excellence, making it an ideal place for passionate individuals to thrive in the vibrant world of sports and entertainment hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Hospitality & Events - Brentford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Of Hospitality & Events - Brentford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
