At a Glance
- Tasks: Provide first-line support for business systems and manage data securely.
- Company: Join a dynamic team at a leading UK&I venue.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Enjoy a fast-paced environment with chances to learn and develop.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Strong computer skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Act as the first point of contact for Business Systems support across Group venues, providing confident day‑to‑day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
Key Responsibilities
- Serve as first‑line support for system queries; triage, resolve, or escalate issues promptly while maintaining clear communications with stakeholders.
- Provide user guidance on system use; contribute to how‑to notes and quick guides.
- Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs.
- Produce regular management information to aid and improve operational activity.
- Handle sensitive personal data in secure environments in accordance with company policies and procedures.
- Complete refunds and reporting across payment systems; keep accurate records.
- Provide stocktake process and administrative support to operational teams.
- Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.
Skills and Experience
- High level of computer literacy with Microsoft Office and business systems.
- Strong organisation and time‑management; proactive, flexible, and able to self‑manage.
- Excellent customer care and teamwork; confident written and verbal communicator with discretion.
- Applies knowledge to a variety of standard day‑to‑day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
- Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
- Flexible to work occasional weekends and evenings as required by the business.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time‑management and organisational skills, with a proactive and flexible approach.
- Able to self‑manage.
- Demonstrates excellent customer care and team‑working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivery day‑to‑day systems training.
Person Specification
- Computer literate to a high level with Microsoft Office and other systems.
- Experience of maintaining and configuring systems.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time‑management and organisational skills, with a proactive and flexible approach.
- Able to self‑manage.
- Demonstrates excellent customer care and team‑working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivery day‑to‑day systems training.
- Flexible to work occasional weekends and evenings as required by the business.
Systems Support & Data Insights Specialist in Birmingham employer: Chartwells Independent
As a Systems Support & Data Insights Specialist at our NEC location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer comprehensive training and development opportunities to enhance your skills, alongside a supportive environment that values your contributions. With a commitment to data protection and operational excellence, we ensure that our employees are equipped to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support & Data Insights Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to systems support and data insights. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with business systems and data management. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Support & Data Insights Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Systems Support & Data Insights Specialist. Highlight your experience with business systems, data handling, and customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant experience with Microsoft Office and system administration.
Show Off Your Communication Skills:Since this role involves a lot of interaction with stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartwells Independent
✨Know Your Systems
Familiarise yourself with the core business systems mentioned in the job description. Be ready to discuss how you've used similar systems in the past and how you can contribute to their maintenance and configuration.
✨Showcase Your Communication Skills
Since this role involves clear communication with stakeholders, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or provided guidance to users.
✨Demonstrate Attention to Detail
Prepare to discuss your experience with producing high-quality management information. Bring examples that highlight your attention to detail, especially in fast-paced environments, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, particularly around incident management. Think of scenarios where you triaged or escalated issues and how you ensured customer satisfaction throughout the process.
