Project & Mobilisation Lead NEW One Retail Posted today £45,000 per year Birmingham Operations

Be the force behind exceptional customer experiences. Build. Launch. Transform. At One Retail, we’re redefining what great looks like. Every store opening, every refurbishment, every partnership — all powered by brilliant people delivering exceptional service, compelling offers, and unforgettable customer moments.

Now, we’re looking for a Project & Mobilisation Lead to help bring our biggest opportunities to life. If you’re energised by variety, love bringing order to complexity, and thrive at the heart of cross‑functional action, this is your moment.

Reporting to the Project & Mobilisations Manager, you’ll play a critical role in launching new sites, renewing contracts, managing specialist projects, and supporting demobilisations — ensuring every opening is seamless, every detail is spot‑on, and every team is set up for success.

What You’ll Lead & Own

• Work as a core part of a high‑performing mobilisation project team delivering new contracts, refurbishments, demobilisations, and specialist (large‑scale) projects.
• Partner with a huge range of internal teams — Sales, Finance, PR, Brand, Food Safety, Facilities, Operations and more.
• Build strong external relationships with Hospital Trusts, suppliers, contractors, designers, and FM partners.
• Create clarity for Regional & Operations Managers, assigning actions, guiding decision‑making, and removing barriers to success.
• Coach and influence leaders across the UK, role‑modelling Compass values and championing psychological safety, accountability, and collaboration.
• Ensure brand standards and propositions are fully understood and flawlessly embedded into every new mobilisation.

What You’ll Deliver

• Lead (with the Project Manager) the end‑to‑end mobilisation of new contracts, renewals, refurbishments, specialist projects, and M&A integration.
• Make sure every site opens on time, on budget, and on brand — no exceptions.
• Build and track mobilisation timelines, budgets, milestones, and risks using tools like Mobilise.
• Flag improvements, share best practice, and shape future mobilisation excellence.
• Support demobilisations and ensure safe, compliant removal or storage of equipment.
• Work closely with Operations on smaller projects to maintain continuous improvement and operational momentum.
• Always maintain food safety compliance, identifying risks early and ensuring safe solutions.

Your Purpose at One Retail

• Deliver best‑in‑class mobilisations that fuel One Retail’s growth and strengthen our position as a partner of choice.
• Embed consistency and high standards across all regions — giving customers, colleagues, and clients a seamless experience.
• Act as the bridge between internal teams, external partners, and project delivery — ensuring communication is clear, aligned, and timely.
• Capture lessons learned, influence future ways of working, and help shape the mobilisation frameworks of tomorrow.
• Champion ownership, innovation, and an entrepreneurial mindset at every level.

What You Bring

• A positive, proactive, “let’s make it happen” attitude.
• Excellent stakeholder and partnership management.
• Strong communication and relationship‑building skills.
• Outstanding organisational ability and prioritisation.
• Strategic thinker with hands‑on execution.
• Agile, adaptable, and resilient in fast‑moving environments.
• Commercially aware with budget and ROI understanding.
• Confident analysing data and reporting progress clearly.
• Great problem solver and decision maker.
• A natural collaborator and continuous improver.

A Role With Real Impact

This is your chance to shape the future of One Retail — opening the doors to what’s next, building strong regional partnerships, and helping create the memorable customer experiences that define our business. If you want variety, purpose, pace and progression, this is the opportunity to make your mark.