At a Glance
- Tasks: Drive operational excellence and support M&S brand standards across the estate.
- Company: Join a leading brand focused on delivering outstanding service.
- Benefits: Company car, travel costs covered, and ongoing training opportunities.
- Other info: Flexible role with opportunities for travel and personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in coaching team performance.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about driving operational excellence and delivering outstanding brand standards? We’re looking for a proactive and people-focused individual to support performance across the M&S estate.
In this dynamic role, you’ll play a key part in ensuring M&S units operate safely, legally, and in line with brand expectations. Working closely with Brand Managers, Unit Managers, and key stakeholders, you’ll help drive consistency, improve KPIs, and support teams to succeed.
What You’ll Be Doing
- Drive consistent service delivery to M&S brand standards
- Conduct site visits and audits, identifying opportunities for improvement
- Produce clear reports and actionable plans with agreed timelines
- Coach and support managers on processes, policies, and brand updates
- Champion continuous KPI improvement across the business
- Act as a Health & Safety Ambassador
- Share best practice and updates following training and brand meetings
What We’re Looking For
- Strong relationship builder with excellent communication skills
- Highly organised, able to manage your own workload and priorities
- Proven experience in coaching and improving team performance
- Flexible and adaptable to changing demands
- Full UK driving licence and willingness to travel (including overnight stays)
Desirable
- Retail experience
- A passion for learning and self-development
What’s on Offer
- Company car provided
- Travel and hotel costs covered
- Ongoing training and development opportunities
If you're driven, adaptable, and ready to make an impact across a national estate, we’d love to hear from you.
M&S Brand Support Manager in Birmingham employer: Chartwells Independent
At M&S, we pride ourselves on being an excellent employer, offering a vibrant work culture that champions operational excellence and brand integrity. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside the provision of a company car and covered travel expenses, ensuring our team members can thrive while making a meaningful impact across the M&S estate.
StudySmarter Expert Advice🤫
We think this is how you could land M&S Brand Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&S on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching M&S's brand values and recent initiatives. Show us that you’re not just another candidate; demonstrate your passion for their brand and how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your experiences and how they relate to the role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your fit for the position!
We think you need these skills to ace M&S Brand Support Manager in Birmingham
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for driving operational excellence and brand standards in your application. We want to see that you’re genuinely excited about the role and how you can contribute to M&S.
Tailor Your CV:Don’t just send a generic CV! Highlight your relevant experience, especially in coaching and improving team performance. We love seeing how your skills align with what we’re looking for.
Be Clear and Concise:When writing your cover letter or any supporting documents, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartwells Independent
✨Know the Brand Inside Out
Before your interview, make sure you research M&S thoroughly. Understand their brand values, recent initiatives, and what sets them apart in the retail sector. This will not only show your passion but also help you align your answers with their expectations.
✨Showcase Your Coaching Skills
Since the role involves coaching and supporting managers, prepare examples from your past experiences where you've successfully improved team performance. Be ready to discuss specific strategies you used and the outcomes achieved.
✨Demonstrate Your Organisational Skills
As a highly organised individual, think of ways to illustrate how you manage your workload and priorities. You could mention tools or methods you use to stay on top of tasks, especially when juggling multiple site visits and audits.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare for scenarios related to health and safety, service delivery, or KPI improvement. Practising your responses will help you feel more confident during the interview.
