At a Glance
- Tasks: Lead the matchday retail team and ensure an outstanding fan experience.
- Company: Join Constellation, part of the Levy UK family, at Birmingham City FC.
- Benefits: Exciting work environment with opportunities to inspire and lead a team.
- Other info: Availability for all Birmingham City FC home fixtures is essential.
- Why this job: Be part of the electric atmosphere at one of football's most thrilling venues.
- Qualifications: Must be 18+, with stadium retail experience and strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
Lead the Matchday Team at Birmingham City FC! Retail Team Leaders Wanted. Ready to take the lead in one of the most exciting matchday environments in football? Join Constellation, part of the Levy UK family, as a Retail Team Leader at Birmingham City FC and play a key role in delivering an outstanding fan experience.
We're looking for confident, experienced leaders who thrive in a fast-paced stadium environment and know what it takes to keep retail operations running smoothly on matchdays.
What you'll be doing:
- Leading one or multiple retail kiosks during matchdays.
- Managing, motivating and supporting kiosk staff throughout service.
- Ensuring excellent customer service is delivered at all times.
- Supervising cash handling and till operations.
- Monitoring stock levels and ensuring kiosks remain well stocked.
- Managing queues and maintaining efficient service during busy periods.
- Maintaining exceptional standards of hygiene, cleanliness and presentation.
- Ensuring all company and unit policies are followed, including Health & Safety, Hygiene, Manual Handling and COSHH.
- Acting as the first point of contact for your team and resolving any operational issues on the day.
What we're looking for:
- You must be aged 18 or over.
- Comfortable working with and overseeing the sale of alcohol.
- Previous experience working in a stadium retail kiosk is essential.
- Good knowledge of stadium retail operations and matchday service.
- Previous supervisory or team leader experience is desirable.
- A confident leader with excellent communication and organisational skills.
- Able to remain calm and make decisions in a busy, high-pressure environment.
This is a Matchday Position. Availability for the following fixtures is essential: Friday 31st July, Saturday 22nd August, and all remaining Birmingham City FC home fixtures throughout the season.
If you're ready to lead from the front, inspire your team, and be part of the electric atmosphere at Birmingham City FC, we'd love to hear from you. Apply now and join the Constellation team at Birmingham City FC!
Lead from the Front! Matchday Retail Team Leaders Wanted at BCFC! NEW Constellation Posted toda[...] in Birmingham employer: Chartwells Independent
Join Constellation, part of the Levy UK family, and become a vital part of the thrilling matchday experience at Birmingham City FC. As a Retail Team Leader, you'll enjoy a dynamic work culture that values leadership and teamwork, with opportunities for personal growth and development in a fast-paced environment. With a focus on delivering exceptional customer service and a commitment to employee well-being, Constellation offers a unique chance to thrive in one of football's most exciting settings.
StudySmarter Expert Advice🤫
We think this is how you could land Lead from the Front! Matchday Retail Team Leaders Wanted at BCFC! NEW Constellation Posted toda[...] in Birmingham
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Chartwells Independent are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Lead from the Front! Matchday Retail Team Leaders Wanted at BCFC! NEW Constellation Posted toda[...] in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Chartwells Independent.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Chartwells Independent. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Chartwells Independent
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
