At a Glance
- Tasks: Provide first-line support for business systems and assist with data management.
- Company: Join Levy, part of Compass Group, a leader in food and hospitality experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Flexible working hours, including occasional weekends and evenings.
- Why this job: Be part of a dynamic team enhancing legendary experiences at iconic venues.
- Qualifications: Strong computer skills, excellent communication, and a proactive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: General Manager
Location: NEC
Sector: Levy UK&I
Overview
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our ambition is continued growth across the UK and continental Europe. At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues.
Role Purpose
Act as the first point of contact for Business Systems support across Group venues, providing confident day‑to‑day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
Key Responsibilities
- Support & Incident Management: Serve as first‑line support for system queries; triage, resolve, or elevate issues promptly while maintaining clear communications with stakeholders. Provide user guidance on system use; contribute to how-to notes and quick guides.
- Systems Administration: Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity.
- Data Protection & Governance: Handle sensitive personal data in secure environments in accordance with company policies and procedures.
- Operational Support: Complete refunds and reporting across payment systems; keep accurate records. Provide stocktake process and administrative support to operational teams.
- Administration & Delivery: Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.
Skills and Experience
- High level of computer literacy with Microsoft Office and business systems.
- Strong organisation and time management; proactive, flexible, and able to self‑manage.
- Excellent customer care and teamwork; confident written and verbal communicator with discretion.
- Applies knowledge to a variety of standard day‑to‑day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
- Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
- There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings.
Person Specification
- Computer literate to high level with Microsoft Office & other systems.
- Experience of maintaining and configuring systems.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time management and organisational skills, with a proactive and flexible approach.
- Able to self‑manage.
- Demonstrates excellent customer care and team working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivering day‑to‑day systems training.
Junior Business Systems Advisor – 12-Month FTC in Birmingham employer: Chartwells Independent
Levy UK&I is an exceptional employer that prioritises employee wellbeing, sustainability, and diversity within a vibrant work culture. As part of Compass Group, we offer our team members opportunities for growth and development while working at some of the most iconic venues in the world. With a commitment to paying at least the Real Living Wage and fostering a supportive environment, Levy is dedicated to creating legendary experiences for both employees and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Business Systems Advisor – 12-Month FTC in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around sustainability and exceptional service, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer care skills and your ability to handle data securely, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Levy.
We think you need these skills to ace Junior Business Systems Advisor – 12-Month FTC in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Junior Business Systems Advisor role. Highlight your computer literacy, organisational skills, and any experience with systems administration to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Levy and how your background aligns with our mission of delivering legendary experiences. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of interaction with stakeholders, make sure your written application demonstrates your excellent communication skills. Use clear language and structure to show us you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Chartwells Independent
✨Know Your Systems
Familiarise yourself with the business systems mentioned in the job description. Be ready to discuss your experience with similar systems and how you can contribute to maintaining and configuring them effectively.
✨Showcase Your Customer Care Skills
Prepare examples of how you've provided excellent customer support in previous roles. Highlight your ability to communicate clearly and confidently, as this is crucial for the first-line support you'll be providing.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've successfully managed multiple tasks or projects. Being able to showcase your time management and organisational skills will show that you're proactive and can self-manage effectively.
✨Understand Data Protection
Brush up on data protection policies and practices. Be prepared to discuss how you would handle sensitive personal data securely, as this is a key responsibility in the role.
