At a Glance
- Tasks: Lead a multi-site catering operation and develop a large operational team.
- Company: Join Eurest, part of Compass Group UK&I, known for exceptional service.
- Benefits: Competitive salary up to £45,000, Monday to Friday schedule, and travel opportunities.
- Other info: Opportunity for career growth and influence within the wider Mondelez group.
- Why this job: Make a real impact in a high-profile role with autonomy and client partnerships.
- Qualifications: Experience in large-scale workplace catering and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
- General Catering Manager - Bournville
- Up to £45,000 per annum
- Monday - Friday Full-time
- Monthly travel to Chirk & Marlbrook required
- Lead a Multi-Site Workplace Catering Operation
Eurest , we believe great food, exceptional service and strong client partnerships are at the heart of a successful workplace experience.
- We're looking for an experienced and commercially focused
- General Manager to lead the operation in
- Bournville , whilst also overseeing the wider group across
Chirk and Marlbrook .
This is a fantastic opportunity for an ambitious operational leader who thrives in a fast-paced environment, enjoys building strong client relationships and has the commercial drive to identify opportunities, grow sales and continually improve the customer experience.
About the role
As General Manager, you'll have overall responsibility for the successful day-to-day operation at Bournville, whilst providing leadership and support across the wider Mondelez group.
You'll be responsible for
- Leading and developing a large operational team across multiple outlets.
- Taking overall responsibility for the day-to-day running of the Bournville contract.
- Building and maintaining strong, proactive relationships with the client.
- Working closely with the client to understand their needs and consistently exceed expectations.
- Identifying opportunities to grow sales, improve profitability and develop the overall offer .
- Driving a consistent and high-quality food and hospitality offer.
- Managing multiple outlets and ensuring consistent operational standards across the site.
- Completing and overseeing daily and weekly financial and operational bookwork.
- Monitoring performance against agreed targets and KPIs.
- Supporting and developing managers and team members to deliver their best performance.
- Ensuring all Compass standards, food safety, health & safety and compliance requirements are maintained.
- Working collaboratively with the wider Mondelez management team to share best practice and drive consistency.
- Providing remote support to the Chirk and Marlbrook sites on a weekly basis.
- Visiting
Chirk and Marlbrook approximately once a month to provide operational leadership, support and ensure standards are maintained.
- Managing your time effectively across a multi-site operation, balancing the needs of Bournville with wider group responsibilities.
About you
We're looking for an experienced
General Manager, Contract Manager, Operations Manager or similar senior catering professional with a strong background in large-scale workplace catering.
Experience of managing large teams across multiple outlets would be highly advantageous.
You'll be
- A confident and experienced people leader who knows how to motivate, develop and engage a large team.
- Highly client-focused, with excellent relationship-building and communication skills.
- Commercially minded, with a genuine desire to identify opportunities to grow sales and improve performance .
- Organised and structured, with excellent time management skills.
- Comfortable managing multiple priorities and working across several locations.
- Flexible and resilient, with the ability to respond positively to changing client requirements.
- A natural people person who builds trust quickly and leads from the front.
- Confident working with financial information, bookwork, budgets and KPIs.
- Passionate about delivering a consistent, high-quality food and hospitality offer.
- Comfortable working independently and providing effective remote support to other sites.
Able to drive , with the flexibility to travel to Chirk and Marlbrook on a monthly basis.
Why join Eurest?
This is a high-profile, multi-site role where you'll have the opportunity to make a genuine commercial and operational impact.
You'll have the autonomy to shape the Bournville operation, build strong client partnerships and influence the performance of the wider Mondelez group, while working as part of the wider
Compass Group UK&I team.
If you're an experienced catering leader who combines strong people leadership, commercial awareness, exceptional organisation and a passion for client service , we'd love to hear from you.
General Manager - Bournville in Birmingham employer: Chartwells Independent
Compass Group UK&I is an exceptional employer located in Winchester, offering a vibrant work culture that prioritises individuality and personal development. As a part-time Cafe Supervisor, you'll enjoy competitive pay, flexible hours, and the chance to advance your career within a leading hospitality organisation that values great customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Bournville in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Bournville in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
