Corporate Receptionist in Birmingham

We are seeking a brilliant Corporate Receptionist to join our fantastic team and be the first point of contact for visitors, clients, and staff. You will play a key role in creating a positive first impression and maintaining a welcoming and professional front-of-house environment. In this role, you will manage the reception area, handle incoming calls and visitor enquiries, coordinate meeting room bookings, and provide general administrative support to ensure the smooth day-to-day running of the office.

The ideal candidate will have excellent communication and people skills, a professional attitude, and the ability to work efficiently in a busy office setting. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a professional corporate environment.

Type of contract: Full-time, Permanent

Hours: 21 per week (Monday-Friday, on a shift rota basis between 8 AM – 5 PM)

Salary: £15,567 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, a daily food allowance!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Greet and welcome visitors, clients, and staff in a professional and friendly manner.
• Answer and manage incoming phone calls.
• Manage visitor sign-in procedures and maintain accurate visitor records.
• Book and manage meeting rooms and assist with meeting preparations when required.
• Respond to general enquiries from visitors and internal clients.
• Maintain a clean, organised, and professional reception area.
• Provide basic administrative support to different departments when needed.
• Coordinate with building management, security, and other service providers.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Have excellent people skills and a friendly, approachable personality.
• Possess strong communication skills both verbal and written.
• Maintain a professional appearance and positive attitude.
• Have a strong customer service focus.
• Exhibit good organisation and time management skills.
• Be able to multitask and prioritise tasks effectively.
• Be reliable, punctual, and responsible.
• Demonstrate strong attention to detail.
• Remain calm and professional under pressure.
• Have good teamwork skills while also being able to work independently.
• Possess basic administrative and computer skills (email, MS Office, booking systems).
• Exercise discretion and handle confidential information appropriately.

About us:

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.